试卷详情
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PMP资格认证考试-项目质量管理(一)
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[单项选择]The project team has added some additional functionality which was not required as part of the project. However the customer is satisfied with the project. From a quality perspective, ______ .
A. this is high quality because it exceeded customer expectations
B. this is not acceptable quality because gold plating was done which is not advisable
C. this will mean repeat business from the same customer
D. none of the above
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[单项选择]Pareto analysis, cause and effect, and flow charts are all tools used in quality ______ .
A. control
B. benchmarking
C. planning
D. verification
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[单项选择]The primary purpose of benchmarking is to ______ .
A. perform marketing research to forecast how well a particular product will sell
B. measure products, services, and processes against those of other organizations
C. understand and collect data on customer requirements to focus attention on meeting customer needs
D. determine performance targets
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[单项选择]An early version of one of W. Edward Deming’s 14 points encouraged companies to “cease dependence on mass inspection by building quality into the product in the first place”. Deming stated that, typically, products are inspected as they come off the line or at major stages. Defective products are either thrown out or reworked. Both options are expensive. This approach, in effect, meant that companies would pay workers to make defects and then correct them. Denting later recognized the value of inspections and revised the point to say that people should “understand the purpose of inspection. ” He said, “Inspections must be carried out in a professional way, not by lick-spit methods. ” This supports the PMBOK, which indicates that inspections can be used to determine whether results conform to requirements. Inspections also may be called ______ .
A. control tests
B. walk-through
C. statistical sampling
D. checklists
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[单项选择]Inputs to quality control include all of the following EXCEPT ______ .
A. work performance information
B. quality management plan
C. quality checklists
D. PERT chart
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[单项选择]You are the project manager for a manufacturing company involved with making components for Internal Combustion Engines required for the automobile industry. In the past couple of days, there have been too many defects, and you would like to find out whether unusual events are occurring in your manufacturing process whose causes must be identified and corrected. For this purpose, you should use ______ .
A. inspection
B. Pareto charts
C. statistical sampling
D. control charts
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[单项选择]During project execution, a new ISO version of standard 9000 is issued. The project team meets with the quality department to determine how the standard will apply to the project. Which part of the quality process is this
A. Quality analysis.
B. Quality assurance.
C. Quality control.
D. Quality planning.
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[单项选择]Quality ______ is the application of planned, systematic quality activities to ensure that the project will employ all processes needed to meet requirements.
A. planning
B. assurance
C. improvement
D. benchmarking
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[单项选择]A team member notices the project manager that a quality measurement for the project can not be met. What should the project manager do
A. Notify management.
B. Hold a team meeting.
C. Look for alternative ways to meet the quality level.
D. Ask management tp come up with options.
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[单项选择]Which of the following is not considered a cost of nonconformance to quality
A. Scrap.
B. Rework.
C. Expediting.
D. Process control.
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[单项选择]After project control, organizational process assets are updated. Wherever checklists are used, the completed checklists should become part of the ______ .
A. project’s records
B. project files
C. project quality management plan
D. lessons learned documentation
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[单项选择]Quality assurance(Q
A. ______ .A) is the application of planned, systematic quality activities to ensure effective policing of the conformance of the project team to approved specifications
B. is primarily concerned with providing the project team and stakeholders with standards, by which the project performance is measured
C. is the application of planned, systematic quality activities to ensure that the project will employ all processes needed to meet requirements
D. generally reduces the probability of project completion on schedule
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[单项选择]Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .
A. cost of conformance
B. customer retention costs
C. failure costs
D. performance cost
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[单项选择]You are a project manager for residential construction. As a project manager, you must be especially concerned with building codes particularly in the quality planning process. You must ensure that building codes are reflected in your project plans because ______ .
A. standards and regulations are an input to quality planning
B. quality audits serve to ensure there is compliance with regulations
C. they are a cost associated with quality initiatives
D. compliance with standards is the primary objective of quality control
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[单项选择]When it appears that a design error will interfere with meeting technical performance objectives, the PREFERRED response is to ______ .
A. decrease the performance value to equal the assessed value
B. develop alternative solutions to the problem
C. increase the specified value to set a new performance goal
D. reduce the overall technical complexity of the project
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[单项选择]A control chart has all of the following characteristics EXCEPT:
A. It illustrates how a process behaves over time.
B. It is used to determine whether or not a process is stable or has predictable performance.
C. It illustrates how various factors might be linked to potential problems or effects.
D. It can be used to monitor any type of output variable.
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[单项选择]In quality planning:
A. The primary benefit of meeting quality requirements is the reduced expense associated with project quality management activities.
B. Cost-benefits tradeoffs must be considered.
C. The primary cost of meeting quality requirements is increased rework.
D. Benefits cannot be evaluated in relation to costs.
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[单项选择]The use of quality management processes and activities aims to provide a higher degree of ______ .
A. needs satisfaction
B. process capability
C. product improvement
D. project team performance
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[单项选择]All of the following represent, or result from, the primary benefit of meeting quality requirements EXCEPT ______ .
A. less rework
B. higher productivity
C. lower costs
D. fewer change orders
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[单项选择]The primary driver behind the demand for continual quality improvement is ______ .
A. an increase in the number of the projects being worked
B. widespread public interest in government cost improvement reports
C. the prevalence of media reports on quality circles and other quality improvement
D. the need to reduce the cost and ensure the performance of products
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[单项选择]Investment in product quality improvement, especially defect prevention and appraisal, can often be borne by ______ .
A. the organization
B. the project management team
C. executive management
D. the project
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[单项选择]If two events can not both occur in a single trial, they are ______ .
A. false events
B. mutually exclusive
C. statistically independent
D. just in time
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[单项选择]Primary responsibility for establishing design and test specifications rests with ______ .
A. senior management
B. procurement
C. engineering
D. quality control
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[单项选择]A project manager needs to assess qualify on the project. To do so, he wants to measure the height of each table produced. However, that would be too expensive. In this case, it would be BEST to use ______ .
A. benchmarking
B. a sample
C. a control chart
D. a Pareto diagram
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[单项选择]In your project, you are in the process of determining whether the activities being done as part of your project comply with organizational and project policies. This will be done as part of ______ .
A. inspection
B. quality audit
C. quality improvement
D. trend analysis
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[单项选择]You are trying to determine what cost and schedule trade-off will be most appropriate for your project. You have the option to select either a more experienced person at $120 per hour who can do the task in 45 days or a less experienced person at $80 per hour who can do the same task in 65 days. A tool you can use to facilitate making the decision is ______ .
A. cost of quality
B. cause-and-effect diagram
C. design of experiments
D. network diagrams
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[单项选择]Your company deals with manufacturing bearings for the automobile industry. You already have historical information about the errors and defects that have been identified and you would like to use this information to determine future performance. An appropriate tool which you can use is ______ .
A. scatter diagram
B. statistical sampling
C. control chart
D. trend analysis
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[单项选择]“Design of experiments” is a statistical method that helps ______ .
A. determine how various elements of a system interrelate
B. identify which factors may influence specific variables of a product or process
C. establish a standard by which to measure performance
D. compare actual or planned project practices to those of other projects
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[单项选择]A metric is an operational definition that describes, in very specific terms, what something is and how the quality control process measures it. A measurement is an actual value. For example, it is not enough to say that meeting the planned schedule dates is a measure of management quality. The project management team must also indicate whether every activity must start on time or only finish on time and whether individual activities will be measured or only certain deliverables and if so, which ones. Some examples of quality metrics include defect density, failure rate, availability, reliability and test coverage. In this context, quality metrics should be used during ______ (select the best answer).
A. quality assurance
B. quality planning
C. quality control
D. quality assurance, quality control
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[单项选择]Quality and grade are not the same. A fundamental distinction is that ______ .
A. grade is a category assigned to products or services having the same functional use. but different technical characteristics
B. low quality may not be a problem; low grade is always a problem
C. determining and delivering the required levels of quality are not included in the responsibilities of the project manager and the project team
D. determining and delivering the required levels of grade are not included in the responsibilities of die project manager and the project team
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[单项选择]All of the following are true quality statements except:
A. Quality improvement depends upon better definition and increased awareness of the requirements/specifications.
B. Project quality management must address both management of the project and the product of the project.
C. Recognition of key actions required of each team member is necessary to meet quality objectives.
D. Computer aided design systems can improve quality, but only at the expense of an increase in the cost of design.
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[单项选择]Determining and delivering the required levels of quality is the responsibility of______.
A. project sponsor
B. project manager/project management team
C. project team
D. all stakeholders in the project
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[单项选择]A ______ is a specific type of histogram, ordered by frequency of occurrence, which shows how many defects were generated by type or category of identified cause.
A. Pareto chart
B. bar chart
C. network diagram
D. critical path
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[单项选择]Checklists are completed in which process
A. Risk identification.
B. Quality assurance.
C. Quality planning.
D. Quality control.
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[单项选择]The required testing for a specific task has been completed and passed. The customer is not confident of the test and requests an additional modified test, this situation indicates inadequate ______ .
A. control procedures
B. audit review
C. assurance funding
D. quality plan development
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[单项选择]Quality control involves monitoring specific project results to determine if they comply with relevant quality standards. To evaluate quality control outputs, the project team should definitely have a working knowledge of ______ .
A. prevention and inspection
B. sampling and probability
C. special causes and random causes
D. tolerances and control limits
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[单项选择]Understanding, evaluating, defining, and managing expectations are essential to satisfying ______ .
A. customer requirements
B. the scope statement
C. upper management
D. functional requirements
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[单项选择]Identifying which quality standards are relevant to the project and determining how to satisfy them should be addressed during ______ .
A. the conceptual phase
B. the planning process
C. project implementation
D. risk identification
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[单项选择]An outputs from the quality planning process is ______ .
A. quality improvements
B. quality management plan
C. acceptance decisions
D. rework
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[单项选择]Learning curve theory emphasizes that in producing many goods, ______ .
A. cost decreases as production rates increase
B. average unit cost decreases as more units are produced
C. materials become cheaper when they are purchased in bulk
D. laborers become more productive because of technological advances
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[单项选择]Quality costs include all of the following EXCEPT ______ .
A. appraisal
B. prevention
C. external failure
D. computer operations
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[单项选择]One of the fundamental tenets of modern quality management is:
A. Quality is planned and inspected in.
B. Quality does not cost.
C. Quality is planned, designed, and built in-not inspected in.
D. Quality requires constant inspection.
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[单项选择]Which of the following methods is used to provide a standard to measure performance
A. Benchmarking.
B. Sampling.
C. Estimating.
D. Leveling.
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[单项选择]According to the 80/20 rule, 80 percent of the problems are because of 20 percent of the causes. To facilitate finding out which are the most probable defects, and to evaluate nonconformities, you do a rank ordering of the defects using ______ .
A. statistical sampling
B. control chart
C. Pareto diagrams
D. inspection
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[单项选择]A project team is in the design stage of a new mountain bike prototype. The team is in the process of identifying which type of frame and material will provide high performance at a low cost. Which of the following is the MOST likely technique used to determine these variables
A. Benefit/cost analysis.
B. Ishikawa diagram.
C. Design of experiments.
D. System flow chart.
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[单项选择]Tools and techniques of quality control include all of the following EXCEPT:
A. Flowcharting.
B. Pareto chart.
C. Control charts.
D. Estimates of control tendency.
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[单项选择]The quality management plan provides input to ______ and must address quality control(QC) , quality assurance(Q
A. , and continuous process improvement for the project.A) the overall project management plan
B. the WBS
C. the project scope
D. external stakeholders
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[单项选择]What is the meaning of upper control limit and lower control limit in control charts
A. Specification limits.
B. Acceptable range of the variance of a process.
C. Acceptable range of the variance of a product.
D. Customer requirements.
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[单项选择]As part of the quality audit, the scope statement is checked against the work results to ensure the conformance to the customer requirements. The results should be documented and used for ______ .
A. estimating future projects
B. changing the project scope
C. defining future project tasks
D. validating the quality process
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[单项选择]A fundamental tenet of modern quality management holds that quality is most likely to be achieved by ______ .
A. planning it into the project
B. developing careful mechanisms to inspect for quality
C. striving to do the best job possible
D. conducting quality circle activities