[单项选择]

M: Good morning. Can I help you
W: Yes. I bought this blouse here last week. But there seems to be something wrong with it.

Where does the conversation take place（　）.
A. A clothes shop.
B. A book store.
C. A shoe shop.

[填空题]A good boss can give you strategies to help his employees be brave.

[单项选择]

M: Good morning! Can I help you, Madam
W: Good morning! I’m looking for a coat.
M: What color would you like
W: Could you show me some I’d like a middle-sized red coat.
M: Sorry. We haven’t anything of your size.
W: Do you have a smaller size
M: I’m sorry. The small size coats have just been sold out. How about the blue one It looks nice and perhaps fits you.
W: Well, may I try it on
M: Yes, please.
W: It seems nice on me. How much is it
M: 168 yuan.
W: OK. Here is 170 yuan, please.
M: Your change, please. Thank you.
W: You may keep the change. Good-bye.
M: Thank you ! Good-bye !

What was the woman going to buy （　）
A. A coat.
B. A shirt.
C. A sweater.

[单项选择]School secretary: Good morning. Can I help you
Student: Yes, I'd like to enroll for me course.
School secretary:

[单项选择]

F: Can I help you
M: I bought a washing machine but it doesn’t work.
F: Do you want to return it to the shop or change it for a new one
M: I’d like to get a refund.

What does the man want（　）.
A. Change a new machine.
B. Repair the machine.
C. Give the machine back to the shop.

[单项选择]

W: Can I help you
M: Yes. I bought this telephone three days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Have you got your receipt, please
M: Yes, here it is.
W: Thank you. Just a moment, please.

What is the most probable result of the conversation（）
A. The man got his telephone repaired.
B. The man got nothing.
C. The man got a new telephone.

[单项选择]

W: Can I help you
M: Yes. I bought this radio yesterday, but it doesn’t work now. I’d like to exchange it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）.
A. In a store.
B. In a factory.
C. In a museum.

[单项选择]

W: Can I help you
M: Yes, I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）.
A. In a store.
B. In a factory.
C. In a museum.