In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition." Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take th
A. revengeful customers are a threat to the monopoly of enterprises
B. an ad campaign is a way out for enterprises in financial difficulty
C. a good slogan has great potential for improving service
D. staff retraining is essential for better service
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition." Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take th
A. customer service in Israel is now improving
B. wealthy Israeli customers are hard to please
C. the tourist industry has brought chain stores to Israel
D. Israeli customers prefer foreign products to domestic ones
Text 4 Although, recent years have seen substantial reductions in noxious pollutants from individual motor vehicles, the number of such vehicles has been steadily increasing. Consequently, more than 100 cities in the U. S. still have levels of carbon monoxide, particulate matter, and ozone that exceed legally established limits. There is a growing realization that the only effective way to achieve further reduction in vehicle emissions—short of a massive shift away from the private automobile—is to replace conventional diesel fuel and gasoline with cleaner-burning fuel such as compressed natural gas, liquefied petroleum gas, ethanol, or methanol. All of these alternatives are carbon-based fuels whose molecules are smaller and simpler than those of gasoline. These molecules burn more cleanly than gasoline, in part because they have fewer, if any, carbon-carbon bonds, and the hydrocarbons they do emit are less likely to generate ozone. The combustion of larger mo
A. be somewhat lighter in total body weight than a conventional vehicle fueled with gasoline
B. have a larger and more powerful engine than a conventional vehicle fueled with gasoline
C. average more miles per gallon than a "gasoline alone" vehicle fueled with methanol
D. have a larger and heavier fuel tank than a "gasoline alone" vehicle fueled with methanol
Text 3 In recent years, railroads have been combining with each other, merging into super systems, causing heightened concerns about monopoly. As recently as 1995, the top four railroads accounted for under 70% of the total ton-miles moved by rails. Next year, after a series of mergers is completed, just four railroads will control well over 90% of all the freight moved by major rail carders. Supporters of the new super systems argue that these mergers will allow for substantial cost reductions and better coordinated service. Any threat of monopoly, they argue, is removed by fierce competition from trucks. But many shippers complain that for heavy bulk commodities traveling long distances, such as coal, chemicals, and grain, trucking is too costly and the railroads therefore have them by the throat. The vast consolidation within the rail industry means that most shippers are served by only one Rail Company/Railroads typically charge such "captive" shippers 20% to
A. the continuing acquisition
B. the growing traffic
C. the cheering Wall Street
D. the shrinking market
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