[单项选择]That customer wanted to return the pens he bought because he said they ______ easily.

[单项选择]He liked shopping, sometimes he bought something that served no ______.
A. purpose
B. aim
C. goal
D. object

[单项选择]He told me that he had bought a music tape and（）buy another one the next week.
A. he would
B. that he would
C. he should
D. he was going to

[单项选择]He told me that he had bought a music tape and ______ buy another one the next week.
A. he would
B. that he would
C. he should
D. he was going to

[单项选择]He likes reading books, and he bought ______novels.
A. many too far
B. too far many
C. far too many
D. far too much

[单项选择]He bought an expensive coat ______he had no job.
A. although
B. since
C. unless
D. till

[单项选择]He bought several shoe shops and gradually built up a chain.
A. 他把几家鞋店的鞋都买下了，鞋多的像链条一样排满整个屋子。
B. 他从商店买了几双新鞋，想要给自己树立下下形象。
C. 他盘下了几家鞋店，并且打算再开一家新的分店。
D. 他买下了几家鞋店，逐步建立了连锁商店。

[单项选择]The painting he bought at the street market the other day was a （） forgery.
A. man-made
B. natural
C. crude
D. real

[单项选择]The valuable curiosity he bought turns out to be fake for it does not ______ ciose examination.
A. pat up
B. stand up
C. set up
D. look up

[单项选择]

When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the
A. saying firmly that the item is of poor quality
B. showing the faulty item to the manufacturer
C. asking politely to change the item
D. explaining exactly what is wrong with the item