[单项选择]A customer informed you that it is preferable to make a change to a certain aspect of the project. What should you do first
A. Talk with team members to understand implication of the chang
B. Communicate the change to management to get their input
C. Open up a change contro
D. Do sizing for the change and communicate to custome

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[单项选择]A customer informed you that it is preferable to change a certain aspect of the project．What should you do first ？（）
A. Talk with team members to understand implications of the chang
B. Communicate the change to the management to get their input
C. Open up a change contro
D. Do sizing for the change and communicate to the custome

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[单项选择]Customer: （）. Waiter: I'm sorry. Didn't you order fried shrimp Customer: I ordered fried chicken. Waiter: Oh, all I heard was fried shrimp. Let me have kitchen redo this for you.
A. Sorry, this isn't my dish
B. Excuse me, this isn't what I paid for
C. Sorry, this isn't my order
D. Excuse me, this isn't what I ordered

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[单项选择]You will be informed of the details at the appropriate time.
A. earlier
B. proper
C. given
D. wrong

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[单项选择]Customer: Have you got Michelle's latest CD album Salesman: ______

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[单项选择]Customer: Could you hold the door open for a moment, pleaseSalesman: Certainly.（）
A. Please take your time
B. I'm sorry I can't
C. No worry, please
D. Never mind it

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[单项选择]Customer:________Waiter: I'm sorry. Didn't you order fried shrimp (虾子) Customer: I ordered fried chicken.Waiter: Oh, all I heard was fried shrimp. Let me have kitchen redo this for you.

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[单项选择]Interviewer: Let me see if I understood you. You mean that you can work extra hours if needed, right.
Interviewee: （）.
A. Yes. No matter what you say.
B. Yes. Thank you for your clarification.
C. Yes. You sure understand me.
D. Yes. Absolutely.

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[单项选择]You customer asks your bank to handle a colleetion outwards on his behalf. Your bank are ______.
A. the reimbursing bank
B. the negotiating bank
C. the remitting bank
D. the collecting bank

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[单项选择]Customer: I'm looking for a new living room set.
Salesman: We have a lot of very nice sets. What style do you have in mind
Customer: （） . What I need is something comfortable.
A. I really don't think
B. It's really not necessary
C. I really don't bother
D. It really doesn't matter

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[单项选择]You can go there （　） by bike or on foot, but you must be on time for the interview.
A. neither
B. either
C. both
D. from

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