[单项选择]The Europeans have to reexamine what customer service means because______.
A. retailers are under increasing pressure to improve their service and cater more for consumer demands
B. America has been set as an example of good customer service
C. they are aware that attitudes to shopping and consumers may vary in different countries
D. consumers income has been reduced

Passage Three
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for t
A. the lane they get in is faster than other lanes
B. the lane they get in is slower than other lanes
C. it's better to stand in a newly-opened lane
D. it's better to find the nearest and shortest checkout lane

A great many creatures have what are called warning colours, that is to say, the colouration warns every creature that the animal in question is dangerous. The skunk(臭鼬) is one of the best (1) of this, with his brilliant black and white fur. He walks (2) even in broad daylight and shows no (3) when he sees you. He heavily (4) his feet and puts his (5) up in the air, daring you not to come (6) closer. And if you don’t take (7) of the warning he will spray you with his evil-smelling (8) , and noanimal that has been (9) by a skunk will let it happen (10) In the Reptile House at a zoo you will probably find a case (11) of small tree frogs. Now, a great (12) of creatures like to eat frogs, and so some frogs as a (13) can ooze out a substance on their skin (14) makes them taste horrible. These frogs are generally banded (15) bright warning colours, like orange, red, yellow and bright green. This, of course, makes them (16) like brightly-coloured sweets, and rather good to (17) bu
A. feel
B. all
C. look
D. much