[单项选择]The Xinjiang Airlines serve passengers and customers in the southeast of China only.


A. serves
B. to serve
C. serving
D. service

[单项选择]The Xinjiang Airlines {{U}}serve{{/U}} passengers and customers in the southeast of China only.
A. serves
B. to serve
C. serving
D. service

[单项选择]Several complaints have been received from customers who have been sent the correcl orders with the wrong invoices and wrong orders with the correct invoices．


A. 从客户中已经收到一些投诉，他们被送到具有错误发票的正确订货和具有正确发票的错误订货。
B. 我们已收到那些正确订货和错误发票或错误订货和正确发票的客户的投诉。
C. 我们收到了不少客户的投诉说，有的人收到的订货是对的，但发票开错，有的订货有误，但发票没错。
D. 我们收到不少客户的投诉，他们中有的人收到了正确的订货和错误的发票，另一些人收到了错误的订货和正确的发票。

[单项选择]

It will outline the technologies, markets, customers, financial requirements, risks, returns and commercial strategies adopted by entrants into this new industry.（）

A. composers
B. competitors
C. inventors
D. creators

[单项选择]What does the writer think of the American customer service
A. It takes advantage of shop assistants.
B. It has been dreamt of by the Europeans.
C. It may not be suitable to the European society.
D. It is not applicable in times of economic difficulty.

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Passage Four
Why is there no risk to the customer when a bank prints the customer’s name to his cheques
When anyone opens a current account at a bank, he is lending the bank money, repayment of which he may demand at any time, either in cash or by drawing a check in favor of another person. Primarily, the bank-customer relationship is that of debtor and creditor who is which depending on whether the customer’s account is in credit or overdrawn. But, in addition to that basically simple concept, the bank and its customer owe a large number of obligations to one another. Many of these obligations can give rise to problems and complications but a bank customer, unlike, say, a buyer of goods, cannot complain that the law is loaded against him.
The bank must obey its customer’s instructions, and not those of anyone else. When, for example, a customer first opens an account, he instructs the bank to debit (把……记入借方)
A. must always be in credit
B. can't draw any money if you're overdrawn
C. can draw money without notice
D. can't pay money to anyone else

[单项选择]What happened to the passengers


A. They flew out of the train.
B. They were flown out from the train.
C. They were thrown out from the train.
D. They climbed out of the train.

[单项选择]______ working for TLM, Inc. indicate that customer receptiveness to traditional forms of advertising is on the wane.
A. Markers
B. Marks
C. Marketers
D. Markets

[单项选择]Passengers getting off at Thawburn Station should gather their belongings now so they can exit as ______ as possible.
A. quick
B. quickly
C. quickness
D. quickest

[单项选择]Investigators agreed that passengers on the airliner______ at the very moment of the crash.


A. should have died
B. must be dying
C. must have died
D. ought to die

[单项选择]All passengers except American citizens must complete this form.
A. 除了美国公民以外，所有的乘客都得填此卡。
B. 所有的乘客都得填此卡，美国公民也不例外。
C. 除了住在美国大城市的人员以外，所有的乘客都得填此卡。
D. 所有住在美国乡村的公民都必须填写此卡。

[单项选择]Surveys show that the majority of passengers are pleased that an agreement has been reached to forbid smoking on _________ flights within the continental United States.
A. economical
B. commercial
C. global
D. internal