[单项选择]Customer: Would it be possible to move to that table in the shade
Waiter: ______, madam, but I'll see what I can do.

[单项选择]Would it be possible to bring the day of your meeting with Mr. Smith forward by a day or so（　）.
A. Can you make the meeting with Mr. Smith any shorter
B. Can you start the meeting with Mr. Smith any earlier
C. Can you have the meeting with Mr. Smith any sooner

[单项选择]Would it be possible to make an early ,to have my hair cut tomorrow


A. meeting
B. engagement
C. arrangement
D. appointment

[单项选择]Tab．（）。
A. 注射剂 
B. 溶液剂 
C. 片剂 
D. 糖浆剂 
E. 软膏剂

[单项选择]在下列查询语句中，与
SELECT TAB1.* FROM TAB1 WHERE InStr([简历]，"篮球")＜＞0
功能等价的语句是______。
A. SELECT TAB1.*FROM TAB1 WHERE TAB1.简历Like"篮球"
B. SELECT TAB1.*FROM TAB1 WHERE TAB1.简历Like"*篮球"
C. SELECT TAB1.*FROM TAB1 WHERE TAB1.简历Like"*篮球*"
D. SELECT TAB1.*FROM TAB1 WHERE TAB1.简历Like"篮球*/

[单项选择]

Finding and keeping loyal and profitable customers is essential. The route to long- term success is to find loyal customers who represent a close strategic fit with the company and are also likely to be profitable. Rather than trying to meet the needs of a larger group of people, managers work to attract and keep the right customers. Loyalty-based strategies yield spectacular results for some companies.
MBNA, a credit card company, targets specific affinity groups whose members have above-average earning: sports clubs, universities and associations. The company produced Visas and Mastercards for 4,300 such groups, usually with personal logos. MBNA’s strategy is hitting the bull’s eye; the average balance held by its cardholders is three times the national average.
Technology is creating unprecedented opportunities to build a loyal consumer base by customising products. Levi-Strau
A. Right        
B. Wrong        
C. Doesn’t say

[单项选择]Where did the customer get the sweater


A. He bought it from a store.
B. He got it as a birthday present.
C. He knitted it himself.
D. He won it.

[单项选择]
Finding and keeping loyal and profitable customers is essential. The route to long- term success is to find loyal customers who represent a close strategic fit with the company and are also likely to be profitable. Rather than trying to meet the needs of a larger group of people, managers work to attract and keep the right customers. Loyalty-based strategies yield spectacular results for some companies.
MBNA, a credit card company, targets specific affinity groups whose members have above-average earning: sports clubs, universities and associations. The company produced Visas and Mastercards for 4,300 such groups, usually with personal logos. MBNA’s strategy is hitting the bull’s eye; the average balance held by its cardholders is three times the national average.
Technology is creating unprecedented opportunities to build a loyal consumer base by customising products. Levi-Strauss offers its Personal Pair out
A. Right
B. Wrong
C. Doesn’t say

[填空题]Increasing Customer Loyalty
Customers are not revolutionaries. They are attracted to the certainty of knowing that
what they buy it will be good value for money or will perform a particular task effectively.
34. They are cautious but their loyalty, without once achieved, is the key to business success.
35. Brands can help to create customer loyalty by providing us a signpost to certainty and
36. safety. Ideally, when a customer sees a product, it leads to a range of positive thoughts
37. so that the product is bought. Unfortunately, only a small number of products have
38. reached to this level. While everyone in business is aware of the need to attract and
39. retain customers, that they often overlook the second, more important, half of the
40. equation. In the excitement of beating against the competition and securing orders,
41. managers often fail to ensure that the customer remains a customer. It has been
42. estimated that since th