[填空题]A
Lawyers for State Farm policyholders complaining about after-market parts had asked for more than $ 5.4 billion in damages in a class action. The suit accused the State Farm Mutual Automobile Insurance Co. of breaching its contract with policyholders to restore their cars to their pre-accident conditions. The lawsuit combined the potential claims of $ 4.7 million current and former State Farm policyholders. Plaintiffs sought $1.4 billion on the breach of contract and about $ 4 billion on the other counts.
B
At issue before the jury was use of parts such as door panels, hoods and fenders that were modeled on original parts produced by or for automakers but made without use of original specifications. About 15 percent of all crash-repair parts used last year were after-market replacements, according to insurance and auto-body repair groups. Critics claimed such parts failed to provide the same fit corrosion protection and, in some cases, safety as more expensive

[填空题]A
Lawyers for State Farm policyholders complaining about after-market parts had asked for more than $ 5.4 billion in damages in a class action. The suit accused the State Farm Mutual Automobile Insurance Co. of breaching its contract with policyholders to restore their cars to their pre-accident conditions. The lawsuit combined the potential claims of $ 4.7 million current and former State Farm policyholders. Plaintiffs sought $1.4 billion on the breach of contract and about $ 4 billion on the other counts.
B
At issue before the jury was use of parts such as door panels, hoods and fenders that were modeled on original parts produced by or for automakers but made without use of original specifications. About 15 percent of all crash-repair parts used last year were after-market replacements, according to insurance and auto-body repair groups. Critics claimed such parts failed to provide the same fit corrosion protection and, in some cases, safety as more expensive

[单项选择]

What is the man complaining about
A. The dish tastes horrible.
B. The service is so slow.
C. The atmosphere is not pleasant.

[单项选择]What are they complaining about（）
A. The size of the room.
B. Long working hours.
C. The hot weather.
D. The fan in the room.

[单项选择]New employees of Ace Industries are complaining about discomfort caused by excessive noise inside Ace’s factory. Experienced Ace factory employees, however, do not suffer any such discomfort. Although Ace accepts responsibility for the health of its employees, it has decided not to issue earplugs to new employees. Ace reasoned that the new employees would also become accustomed to the noise without using earplugs.
Which of the following, if true, indicates a flaw in Ace’s decision not to issue earplugs to new employees
A. Because the noise in Ace’s factory is absorbed by soundproof walls, it cannot be heard by Ace executives in their offices.
B. Many of the new employees interviewed said they would not wear earplugs on the job.
C. Issuing earplugs to all new employees would be a less effective method of reducing employees’ exposure to noise than altering the machinery to be less noisy would be.
D. The experienced employees’ lack of discomfort is attributable to hearing loss caused by the factory noise.
E. (E) The machines in Ace’s factory have not become any noisier since the experienced workers were originally hired.

[填空题]

Students have been complaining more and more about stolen property. Radios, cell phones, bicycles, pocket(36) ,and books have all been reported stolen. Are there enough campus police to do the job ？
There are 20 officers in the Campus Security Division Their job is to(37) crime, accidents lost and found(38) ,and traffic problems on campus. More than half of their time is spent directing traffic and writing parking tickets.(39) promptly to accidents and other(40) is important, but it is their smallest job.
Dealing with crime takes up the rest of their time. Very(41) do any violent crimes actually(42) .In the last five years there have been no(43) .seven robberies and about 60 other violent attacks, most of these involving fights at parties. On the other hand,(44) ,which usually involves breaking windows or lights or writing on walls. The thefts are not the carefully planned burglaries(入室盗窃)that you see in movies.(45)
Do we really need more police Hiring mor

[单项选择]Passage 1 Complaining about faulty goods or bad service is never easy．Most people dislike making a fuss．But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favor to get it put right．It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. Complaints should be made to a responsible person．Go back to the shop where you bought the goods, taking with you any receipt you may have．If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who is to deal with the complaint later. Even the bravest person finds it difficult to stand up in a group of people to complain．So, if you do not want to do it in person, write a letter．Stick to the facts and keep a copy of what you write．At this stage you should give any receipt numbers, but
A. To take his complaint seriously.
B. To sell him the goods.
C. To replace or repair a faulty article.
D. To put right poor service.