July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry
What was the purpose of this letter ？
To ask the supplier to （） for the loss they have suffered.
July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry
What was the problem with the delivery of the vases ？
They arrived 15 days （）.
Dear Sirs,
We have just received a letter from our client in Indonesia advising that about 10% or, to be
exact ,9520 gunny(麻) bags have been found broken with a total loss of approximately 4,500 kgs of sugar. According to the Surveyor’s Landing Report, one copy of which is enclosed for your reference, the breakage of the bags is due mainly to the fragility(易碎)of the gunny bags. The Surveyors has further found that the bags are woven with jute (黄麻) of very inferior quality. Therefore, your corporation, instead of either the shipping company or their surer, should be hold responsible for the loss of the goods. In view of the preceding, you are requested to compensate our client in Jakarta for the total loss of sugar at the FAS(船边交货价)value of US $105.00 per ton. Your early settlement of this will be appreciated.
Faithfully yours,
B. Kaasen
Henderson Ltd.
Dear Sirs, We thank you for your Documentary Letter of Credit No. 3311 ____1____ your order for DVD players. Much ____2____ our regret, we find that there is no stipulation of transshipment to be allowed in the relevant L/C, ____3____ we can hardly ____4____ any shipping arrangements for this parcel. When making our offer in our fax of August 2, we made ____5____ clear that transshipment _____6___ Copenhagen is necessary. In order to expedite ____7____ of the goods, we have to ____8____ you to amend the relevant L/C accordingly. The goods are ready for shipment, and we hope that you will immediately arrange for the L/C amendment to reach us ____9____. For your information, there is a fast liner, the s.s. Rocket, which is due to sail for Europe in two weeks. We shall book shipping space on that vessel upon receipt of your ___10_____. Yours faithfully,
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