[单项选择]Passage Two Is the customer always right The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people. Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction. Anyone who has wai
A. the customers’ attitude towards them
B. the amount of commission and tips
C. the length of their working hours
D. their working experience

[单项选择]Passage Two Is the customer always right The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people. Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction. Anyone who has wai
A. carries social and cultural values
B. reflects the developmental stage of a country
C. determines the way they socialize
D. reveals their social status

[单项选择] Is the customer always right The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the anarchy(混乱,无秩序) of African bazaars(集市) , the way we shop shows the way we see ourselves and our relationships with other people. Recent economic hardship has given the consumer increased power in Europe as retailers(零售商) fight to win their share of reduced disposable (可任意使用的) income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment(称赞) you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refi
A. retailers are under increasing pressure to improve their service and cater more for consumer demands
B. America has been set as an example of good customer service
C. they are aware that attitudes to shopping and consumers may vary in different countries
D. consumers’’ income has been reduced