The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath"
So let’s say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you’re an intelligent, rational person. They’re going to lump you in with the usual not-so-bright public. As far as they’re concerned, the relevant facts, in any dispute between you and them, are these:
1. They have a bunch of electricity.
2. You need it.
3. So shut up.
This is why, more and more, the people in "Customer Service" won’t even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old
A. humorous
B. serious
C. fantastic
D. ridiculous
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