[单项选择]You recently joined as the project manager of ABC Company．The outgoing project manager mentioned that of late，she had been facing several issues with new change requests．The customers were located in the same office and they interacted directly with the project team and，at times，informally asked for some changes in the project’s product．If the changes were small，the project team members usually agreed to do the changes．The project manager found it difficult to prioritize activities and ensure that tasks are done as per schedule．The project had 50 team members and there was some discontent amongst them about the work they were supposed to do．What should be your first priority in this project ？（）
A. Create a detailed project scope statemen
B. Align the project objectives with the organizational goal
C. Ensure proper project scope contro
D. Call a meeting of all the project stakeholders to determine and resolve any outstanding issue

[单项选择]You recently took over a large project from another project manager who had to leave for a personal emergency．You want to understand what kind of information should he provided to different stakeholders，and what methods should he used to provide this information．You will find this information in the______．
A. communications management plan
B. performance reports
C. project records
D. communication plan

[单项选择]You recently were assigned to a project in Australia. Coming from Japan, you are excited about the opportunity to visit the Outback, Tour Sydney Harbor, travel to the Great Barrier Reef; and eat some “Skippy” burgers. To make the transition as easy as possible, your company should do which of the following first
A. Hire a consultant who knows the country to brief you on what to expect in Australi
B. Give you a tourist’s guide to Australia to read on the plan
C. Send you to Australia for a couple of weeks before the assignment so that you get to know the place and to meet your new teammate
D. Arrange a meeting at the Australian embassy in Tokyo so that you can meet Australian people and they can explain what it is like for a Japanese person to live ther

[单项选择]You have recently taken over a new project when the previous project manager resigned. While studying the project information, you find out that cost variances are very severe. To provide a realistic basis for performance measurement, you should recommend ______ .
A. issuing budget updates
B. revising the cost baseline
C. corrective action e. g. adjusting schedule activity budgets
D. closing the project

[填空题]If you are a manager,you should handle the customers’complaints in a______(friend)way.

[多项选择]Part One
You are the Head Office Manager. You want to make a budget for office appliances for next year.
Write a memo to all department managers:
·asking them to report the appliances needed
·saying what appliances are included
·telling them the deadline.
Write 40-50 words.
[Memo]
To: All department managers
From : Susan Smith
Subject: Budget for office appliances

[多项选择]Part One
You are a HR manager and you plan to invite Mindsets Company to give personnel training course on cultural diversity.
Write an email to your assistant:
·asking her/him to contact the company
·saying the number of participants and the duration of time
·suggesting available weekends.
Write 40-50 words.

To...	Grace
CC...
Subject :	Personnel training

[简答题]Part One
You are a HR manager. You plan to hold interviews next week.
Write an email to your PA Susan:
·telling her the post you want to interview for
·asking her to call the candidates
·reminding her to inform the other interviewers of the schedule.
Write 40-50 words.

To...	Susan
From...	Robert
Subject:	Interviews

[填空题]As a manager, you should set a good example to your company members.

[单项选择]During execution, a functional manager asks you to use a model C generator of model B on your project. The functional manager says that model C will solve the needs of the project and provide some benefits to the manufacturing department. You look at the cost associated with model C and discover that it is substantially higher than model B. If you are not sure you can justify the more expensive model, what do you do
A. Review the specification of each to validate the manager’s claims.
B. Measure the differences in using each model and present them to senior management.
C. Use model C and cut other tasks to make up for the added cost.
D. Do a life cycle analysis and present the results to your boss.

[单项选择]As a project manager, you examine project results over time to determine how project is performing over time. This can be done through ______ .
A. performance reviews
B. variance analysis
C. trend analysis
D. earned value management

[单项选择]As a project manager, you realize the importance of team development for project human resource management. Team development helps in developing individual and group competencies to enhance project performance. All the following are tools and techniques for “Develop Project Team” EXCEPT ______ .
A. general management skills
B. pre-assignment
C. training
D. ground rules

[单项选择]As a project manager, you are aware that estimating schedule activity costs involves developing an approximation of the costs of the resources needed to complete each schedule activity. In approximating costs, the estimator considers the possible causes of variation of the cost estimates, including risks. Cost estimating includes identifying and considering various costing alternatives. For example, in most application areas, additional work during a design phase is widely held to have the potential for reducing the cost of the execution and product operations. The cost estimating process considers whether the expected savings can offset the cost of additional design work. Cost estimates are generally expressed in units of currency to facilitate comparisons both within and across projects. Cost estimates can also benefit from refinement during the course of the project to reflect on the additional detail available. For your project, which is in the initial phases, your team suggested a
A. -75% to+125%
B. -50% to+100%
C. -25% to+50%
D. None of the above