[单项选择]

The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath"
So let’s say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you’re an intelligent, rational person. They’re going to lump you in with the usual not-so-bright public. As far as they’re concerned, the relevant facts, in any dispute between you and them, are these:
1. They have a bunch of electricity.
2. You need it.
3. So shut up.
This is why, more and more, the people in "Customer Service" won’t even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old
A. the people who answer the phone are really very busy
B. some people don’t know how to turn off electricity
C. some people don’t know how to operate an electric appliance
D. some people are ignorant of their ridiculous behavior

[单项选择]

The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath"
So let’s say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you’re an intelligent, rational person. They’re going to lump you in with the usual not-so-bright public. As far as they’re concerned, the relevant facts, in any dispute between you and them, are these:
1. They have a bunch of electricity.
2. You need it.
3. So shut up.
This is why, more and more, the people in "Customer Service" won’t even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old
A. ignorant
B. polite
C. arbitrary
D. foolish

[填空题]ANSWER PHONE MESSAGE (Questions 5-8)

From: Roger (5) with J.C. Henderson Ltd.
To: Mr. Barry Chan
Message: I would like to (6) you on the status of the project and believe that it is worth arranging a (7) I will call you back tomorrow as I will be in meetings for the (8) of the day. I will talk to you then. Thanks.

[填空题]

A--answer phone
B--burglar alarm
C--date-stamp
D--electronic display material
E--headed paper
F--office information system
G--shorthand
H--annual report
I--registered delivery
J--office automation
K--time sheet
L--computer package
M--handbook
N--waste basket
O--card-index
P--blueprint

（）年度报告（）电子显示材料

[单项选择]Was Joan answer the phone

[单项选择]Employees should answer the phone after
A. two rings.
B. three rings.
C. four rings.

[简答题]A-------answer phone B-------burglar alarm C-------date - stamp D-------electronic display material E-------headed paper F-------office information system G-------short hand H-------annual report I-------registered delivery J-------office automation K-------time sheet L-------computer package M-------handbook N-------waste basket O-------card-index P-------blueprint QUESTIONS： Example: ( B ) 防盗报警器 ( G )速记 51. ( )年度报告 ( )电子显示资料 52. ( )计算机程序包 ( )邮戳日期 53. ( )办公自动化 ( )废纸篓 54. ( )印有信头的信纸 ( )录音电话 55. ( )挂号邮件 ( )办公室信息系统