How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus
this holiday, will you try to analyze what it is about queuing that makes you
angry Or will you just get angry with the nearest official
Professor Richard Larson, an electrical engineer at the Massachusetts
Institute of Technology, hates queuing but rather than tear his hair out, he
decided to study the subject. {{U}} (46) {{/U}}. He cites an experiment
at Houston airport where passengers had to walk for one minute from the plane to
the baggage reclaim and then wait a further seven minutes to collect their
luggage. Complaints were frequent, especially from those who had spent seven
minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the
aircraft, so