[填空题]
· Read the article below about service production and the questions on the opposite page.
· For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.

{{B}} The importance of satisfaction and morale{{/B}}
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
{{U}} (8) {{/U}} Some large firms, for examp

更多"· Read the article below about serv"的相关试题:

[填空题]
· Read the article below about service production and the questions on the opposite page.
· For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.

{{B}} The importance of satisfaction and morale{{/B}}
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
{{U}} (8) {{/U}} Some large firms, for examp

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[填空题]
· Read the text below about customer service.
· In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
· For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.

{{B}}CUSTOMER SERVICE{{/B}}
Customer service has become such as an important competitive
differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has becom

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[填空题]
·Read the letter below about a kind of service offered by a company.
·In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
·If a line is correct, write CORRECT on your Answer Sheet.
·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

{{B}}Kelly Associates Investigative Consultants{{/B}}
I hope that you are enjoying the challenge of your tour in the United States of
America. Perhaps my firm can be of much service to you in meeting that
41 challenge. Kelly Associates specializes in the prevention and detection of
42 the business frauds, which are making a significant problem in the United States.
43 The US Department of Justice estimates that frauds will cost US businesses
44 more than $90 billion per year. That is nearly

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