[简答题]If you are Customer Service Manager, do you think in what ways the company can provide good customer services

[多项选择] You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery. Write a memo to your secretary: Telling her about the claim. Mentioning the serial number of the order and date of delivery. Asking for relevant files and the duplicate invoice. Write 40—50 words on a separate sheet.

[多项选择]PART ONE
· You are a customer service manager in a big supermarket Recently you have received some complaints from customers.
· Write a memo to the staff in your department:
· informing them about what the customers complain about
· pointing out the possible reasons for the complaints
· proposing the ways to solve the problem.
· Write 40-50 words.
MEMO
To:
From:
Date:
Subject:

[多项选择]PART ONE
· You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
· Write a memo to your secretary:
· Telling her about the claim
· Mentioning the serial number of the order and date of delivery
· Asking for relevant files and the duplicate invoice
· Write 40--50 words on a separate sheet
MEMO
Dear Ms Jones,

[单项选择]Customer Service Centre Manager Wanted
It’s no use providing excellent services if the people they’re designed for don’t know about them, or aren’t sure how to (29) them. That’s why we’re opening a Customer Service Centre in July which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it.
(31) the manager, you’ll be the driving force behind this new venture. To work (32) this exciting new post, you should have at least two years’ management experience in customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget.
(36) your strong leadership skills, you’ll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving.
You will need to communicate w
A. each
B. both
C. either