[简答题]·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company. I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month. I have written to you twice but have had no reply. I am now considering taking legal action. ·Write a letter to Mrs Banks: ·apologising for not replying earlier ·explaining the reason for the delay ·saying how you intend to deal with the problem ·promising to contact her again soon. ·Write 60- 80 words.

[多项选择]·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company.
I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month.
I have written to you twice but have had no reply. I am now considering taking legal action.
·Write a letter to Mrs Banks:
·apologising for not replying earlier
·explaining the reason for the delay
·saying how you intend to deal with the problem
·promising to contact her again soon.
·Write 60- 80 words.

[多项选择]· Read part of a letter below from Andrew Trellis inviting you to a business reception at which your company will receive an award.
We are pleased to inform you that your company has won this year’s Business 2003 Award. The award will be presented at a reception at the Park Hotel on February 19.
I would be grateful if you would let me know as soon as you can whether you will be able to attend and, also, whether you would be prepared to give a short talk during the evening.
· Write a letter to Mr Trellis:
· thanking him for the award
· suggesting a topic for the talk
· saying what equipment you will need
· asking whether some members of staff can also attend.
· Write 60-80 words on your Answer Sheet.
· Do not include any postal addresses.
Dear Mr Trellis

[简答题]· Read part of a letter below from James French, a local publisher. We are preparing a directory of information about businesses in the area. Would it be possible to arrange a convenient time to interview you about your company Could you let me know as soon as possible what your company’s major activities are, to help in planning the organisation of the directory · Write a letter to James French: · agreeing to his request for an interview · giving details of what your company does · saying why you would like your company included in the directory · asking when the directory will be published. · Write 60-80 words on your Answer Sheet. · Do not include any postal addresses. {{B}}Dear Mr French{{/B}}

[单项选择]

Banks normally receive money from their customers in two distinct forms: on current account, and on deposit account. With a current account, a customer can issue personal cheques. No interest is paid by the bank on this type of account. With a deposit account, however, the customer undertakes ( 答应 ) to leave his money in the bank for a minimum specified period of time. Interest is paid on this money.
The bank in turn lends the deposited money to customers who need capital. This activity earns interest for the bank, and this interest is almost always at a higher rate than any interest which the bank pays to its depositors. In this way the bank makes its main profits.
We can say that the primary function of a bank today is to act as an intermediary ( 中间人) between depositors who wish to make interest on their savings, and borrowers who wish to obtain capital. The bank is a reservoir ( 水库 ) of loanable money, with streams of money flowing in and out. For this reason,
A. the current account
B. personal cheques
C. the deposit account
D. both the current and deposit account

[多项选择]· Read this part of a note from Emma Jackson, boss of a French travel agency.
We are thinking of printing a brochure to introduce tourist attractions and accommodation facilities in Europe. Please contact the major hotels and scenic spots and the like and invite them to make advertisements.
· Write a letter to Hotel Mecure:
· giving a brief self-introduction
· saying what kind of brochure you are going to print
· stating the rate of advertising
· asking for a prompt reply.
· Write 60-80 words.
· Write on your Answer Sheet.

[简答题]· Read this part of a note from Emma Jackson, boss of a French travel agency. We are thinking of printing a brochure to introduce tourist attractions and accommodation facilities in Europe. Please contact the major hotels and scenic spots and the like and invite them to make advertisements. · Write a letter to Hotel Mecure: · giving a brief self-introduction · saying what kind of brochure you are going to print · stating the rate of advertising · asking for a prompt reply. · Write 60-80 words. · Write on your Answer Sheet.

[多项选择]·Read the part of a letter below from John Biggs, who is the president of a business club.
As president of the Clifton Business Club, I would like to invite you to speak at our annual dinner on 5th July. The dinner, which starts at 7:30 p. m., will be held at the Mayflower Restoration, Clifton.
I hope that you are able to accept the invitation and would be grateful if you could give me the subject of your talk, so that I can include it on the invitations to our members.
I look forward to receiving your reply as soon as possible.
Write a letter to Mr. Biggs. accepting the invitation telling him the subject of your talk asking how long the talk should be enquiring whether accommodation will be arranged for you.
·Write 30—40 words.
·Write on your Answer Sheet. Do not write in capital letters.
·Do not include postal addresses.