[填空题]For these blanks, you can either use the exact words you have just heard or write down the main points in your own words. Finally, when the passage is read for the third time, you should check what you have written.
Why do so many people live to a healthy old age in certain parts of the world What is the (36) of their long lives Three things seem to (37) to it: fresh air, flesh food and a simple way of life. People work near their homes in the clean, mountain air instead of travelling long (38) to work by bus, car or train. They do not sit all day in (39) offices or factories, but work hard outdoors in the fields. They take more exercise and eat less food than people in the cities of the West. For years, the Hunaz of the Himalayas did not need policemen, lawyers or doctors. There was no crime, no (40) and not much illness in their society. They were a happy, peaceful people, famous all over India for their long, healthy l

[填空题]For these blanks, you can either use the exact words you have just heard or write down the main points in your own words. Finally, when the passage is read for the third time, you should check what you have written.
Why do so many people live to a healthy old age in certain parts of the world What is the (36) of their long lives Three things seem to (37) to it: fresh air, flesh food and a simple way of life. People work near their homes in the clean, mountain air instead of travelling long (38) to work by bus, car or train. They do not sit all day in (39) offices or factories, but work hard outdoors in the fields. They take more exercise and eat less food than people in the cities of the West. For years, the Hunaz of the Himalayas did not need policemen, lawyers or doctors. There was no crime, no (40) and not much illness in their society. They were a happy, peaceful people, famous all over India for their long, healthy l

[单项选择]Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition．It’s one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can’t afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible．
If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that’s the case．do your best to offer a moderate，appealing alternative．
Ask your customers to rate your service on a regular basis．This can be done
A. can provide better customer service．
B. are able to offer Iower prices．
C. have higher business status．

[单项选择] BUSINESS TELECARD INTERNATIONAL
You can use your Business Telecard International at any card phone in the UK. Here is some information about making international phone calls.
You can now phone almost any country in the world, although in some cases you can only call major cities. When you cannot make direct dialling calls, you can ask the international operator to help you. This is more expensive and takes more time, but it may be helpful if you want to speak to a particular person and no one else; in this case you should ask for a “person-to-person” call. Even more expensive is a reverse charge call where the person who receives the call pays.
If the international line is busy, you can reserve a call; explain the number you want and the operator will call you back when the line is free.
You can save money by calling outside office hours, e.g. early in the morning, late at night, and on Sundays. Remember that the time may be different in th
A. 2
B. 4
C. 6