[单项选择]

M: Good morning. Can I help you
W: Yes. I bought this blouse here last week. But there seems to be something wrong with it.

Where does the conversation take place（　）.
A. A clothes shop．
B. A bookstore．
C. A shoe shop．

[填空题]A good boss can give you strategies to help his employees be brave.

[单项选择]

M: Good morning!
W: Good morning! Can I help you
M: Yes. (8)Are there any tickets left for the Japanese concert on the 28^th, please
W: Sorry. The concert is on the 30^th.
M: Really I read about in the paper today
I’m sure it said the Japanese
concert is on the 28^th.
W: (9)Oh, sorry. I thought you said the jazz concert.
The Japanese concert is on the 28^th. There are only back seats left.
M: That’s OK. Can I have two, please
W: Yes. How would you like to pay for these
M: (10)Cash. Here is 60 pounds.
W: Thank you! And here are your tickets.
M: Thanks.

What kind of ticket is tile man going to buy （）
A. Movie tickets.
B. Concert tickets.
C. Museum tickets.
D. Opera tickets.

[单项选择]

Conversation 1
W: Good morning, can I help you
M: Yes, please. (7)I’d like to cash two traveler’s cheques.
W: Could you sign your name here please
M: Sure.
W: Thank you. How would you like your money
M: In hundreds and fifties, please.
W: Ok. It’s 1,660 yuan, here you are.
M: Thanks. May I know the exchange rate
W: Well, at the moment the exchange rate between US dollars and RMB is 1:8.3. You give me two $100 cheques; here is 1,660 yuan. Is that right
M: Yes, thanks.

Where does the conversation most probably take place （）
A. In a supermarket.
B. In a bank.
C. In an office.
D. In a stock market.

[单项选择]

Conversation 2
M：Good morning．Can I help you
W：Yes．I want a new (1)doorbell for my back door．
M：Which one do you want—(2)Model 8, Model 9 or Model 10
W：Which one is the best
M：I think (3)Model 8 is stronger and cheaper than the other two．
W：How much is it
M：It costs 5 dollars．
W：Let me have a look．well, (3)it looks nice．I’ll take it．
M：OK．Let me pack it for you．
W：Here is the money．Thank you．
M：You are welcome．

What does the woman want to buy （）
A. A back door.
B. A black door.
C. A doorbell.
D. A door clock.

[单项选择]

F: Can I help you
M: I bought a washing machine but it doesn’t work.
F: Do you want to return it to the shop or change it for a new one
M: I’d like to get a refund.

What does the man want （　）
A. Change a new machine.
B. Repair the machine.
C. Give the machine back to the shop.

[单项选择]

W: Can I help you
M: Yes, I bought these shoes here two days ago. But they seem too small and press against my feet.

Where did the conversation take place （）
A. In a shoe shop.
B. In a doctor’s.
C. In an office.

[单项选择]

W: Can I help you
M: Yes. I bought this telephone three days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Have you got your receipt, please
M: Yes, here it is.
W: Thank you. Just a moment, please.

What is the most probable result of the conversation（）
A. The man got his telephone repaired.
B. The man got nothing.
C. The man got a new telephone.

[单项选择]

W: Can I help you
M: Yes, I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）.
A. In a store.
B. In a factory.
C. In a museum.