For years Internet merchants have
poured millions of dollars into new technologies to make their sites easier to
use. So why aren’t online customers happier
Customer
satisfaction levels have remained almost flat through the last several years.
The problem, according to Larry Freed, chief executive of a consulting and
research firm called ForeSee Results, is not so much that consumers have ignored
the many improvements made in recent years. Rather, he said, they still expect
more from Internet shopping than it has delivered.
"If we walk
into a local store, we don’t expect that experience to be better than it was a
couple years ago," Mr. Freed said. "But we
A. skeptical.
B. critical.
C. supportive.
D. confused.
更多"Part ADirections:Read the following"的相关试题:
[单项选择] Part ADirections:
Read the
following four texts. Answer the questions below each text by choosing A, B, C
or D． Text 1
Cabinet meetings outside London are
rare and reluctant things. Harold Wilson held one in Brighton in 1966, but only
because the Labour Party was already there for its annual conference. In 1921
David Lloyd George summoned the Liberals to Inverness because he didn’t want to
cut short his holiday. Gordon Brown’s decision to hold his first cabinet meeting
after the summer break in Birmingham, on September 8th, was born of a nobler
desire to show the almost nine tenths of Britons who live outside London that
they are not ignored. He will have to do better: constitutionally, they are more
sidelined now than ever.
Many legislatures use their
second chamber to strengthen the representation
A. Labour Party will have its annual conference there.
B. To tell citizens outside London that they are not ignored.
C. He did not want to cut short his holidays.
D. Many British feel that they are more sidelined now than ever.
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