[单项选择]Questions 181-185 refer to the following invoice and letter.

Product Invoice

1 set of bed sheets……$29.99
2 curtains……$100.00
1 small rug……$42.99
1 pair of sleepers……$21.99
3 pillows……$35.00
5 towels……$20.00
UrbanOnline Co.
505 North Michigan Avenue,
Chicago IL 60611
To whom it may concern:
My name is Janet Perez, and I ordered some products from your online shop. I received the products and invoice, but there are some mistakes with my order.
The invoice states that I ordered two curtains, but in fact, I only ordered and received one. I would like to make sure that I am refunded the extra money I paid for the extra curtain.
It is also written on the invoice that I ordered a small rug. I never ordered the rug, but I received it anyway. Please give me instructions on how I can return it to you. I would like my money back for this item, too.
Also, even though the price of o
A. Go to the company
B. Collect her refund
C. Send back the rug
D. Call the company

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[单项选择]Questions 181-185 refer to the following invoice and letter.

Product Invoice

1 set of bed sheets……$29.99
2 curtains……$100.00
1 small rug……$42.99
1 pair of sleepers……$21.99
3 pillows……$35.00
5 towels……$20.00
UrbanOnline Co.
505 North Michigan Avenue,
Chicago IL 60611
To whom it may concern:
My name is Janet Perez, and I ordered some products from your online shop. I received the products and invoice, but there are some mistakes with my order.
The invoice states that I ordered two curtains, but in fact, I only ordered and received one. I would like to make sure that I am refunded the extra money I paid for the extra curtain.
It is also written on the invoice that I ordered a small rug. I never ordered the rug, but I received it anyway. Please give me instructions on how I can return it to you. I would like my money back for this item, too.
Also, even though the price of o
A. To make sure the company sent the order
B. To complain about some products
C. To report mistakes in an order
D. To ask for a refund on all items

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[单项选择]Questions 153-155 refer to the following advertisement.

First Impression Printing Color Printing

Highest Quality, Lowest Price
"The One-stop Online Shop for Customized Business Cards"
You don’t get a second chance to make a first impression.
Communicate your business identity.

Make your contact information more memorable to business associates and potential customers with the help of high-quality, customized business cards. At First Impression Printing, we pride ourselves on quality custom-printed cards that reflect you and your business.
Advantages of using First Impression Printing for your business card needs:
1. Advanced printing technology
2. Choice of over 6,000 photographic templates
3. Competitive prices
4. Designers to help design your logos and graphics
5. Express 48-hour delivery service for orders
6. Free shipping of business card orders of 5
A. They improve the quality of business.
B. They are made of reflective material.
C. They can be used to verify your identity.
D. They help clients remember information.

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[单项选择]Questions 141-143 refer to the following memorandum.
It is my deepest regret (141) you that the Board of Directors has agreed to require a two-week unpaid leave for all employees in order to avoid an operation budget deficit. The company is facing a serious crisis (142) poor profits over the past three quarters.
The budget is short by about $7 million and, according to our company policy, the budget must be balanced by September 30, which is the end of this fiscal year.
It is (143) for all employees to give up two weeks’ pay in order to put a halt to the budget crisis. Employees are to speak to their managers regarding setting up the two weeks that are convenient for them.
I am genuinely sorry for the need to take such radical measures to end the current emergency, but with your cooperation, we can overcome this situation.
A.inform
B. informing
C. to inform
D. informed

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Questions 191-195 refer to the following letter and purchase order.

Green Construction Co.
429 Mills Road
Minneapolis, MN 55440-0710
Tel: (763) 555-2100 Fax: (763) 555-2252

July 30, 20__
Sevil Tuncay
Construction Manager
National Bank
349 Taksim Square
Istanbul, Turkey 34400-4488
Dear Ms. Tuncay:
Thank you for contacting us to learn more about our environmentally friendly products. We suggest that you try a sample of our materials first. If you are happy with them, then you can buy more. If your order totals $10,000 or more, then we will reduce your shipping/handling fee by 3%. We prepared a purchase order for you so that you can try a sample of our products.
Our products may seem to cost more up front than oth
A. (A) 3%
B. (C) 10%
C. (B) 7%
D. (D) 22%

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Questions 178-180 refer to the following announcement.
TWO TYPES OF TRAINING
There are two common forms of employee training-on-the-job training and off-the-job training. On-the-job training is the most widely used and least expensive form of training. It consists of an employee learning from a supervisor or co-worker how to do the job. On-the-job training could be described as an apprenticeship. It is efficient because it is done at the workplace while the employee is fulfilling work duties. As time goes by, the employee becomes more and more skilled at the job and eventually can train other employees in turn.
Off-the-job training is the most expensive form of training. It consists of an employee being sent away from the workplace to a training program where training is provided. It is less efficient beca
A. (A) To improve employee efficiency
B. (B) To spend excess capital
C. (C) To satisfy government requirements
D. (D) To please a supervisor

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Questions 196-200 refer to the following agenda and fax.

Central Engineering Company
Board of Directors Meeting
Wednesday, November 15, 20 8:30 A.M.-11:30 A.M.
Place: Suite 10
AGENDA

1. Hiring challenges Jorgen Spelman
2. Management changes Narelle Dundee
3. Financial report Madeira Jones
4. Technology upgrades Jerry Carver

FAX COVER SHEET
CENTRAL ENGINEERING COMPANY
294 Green Street
Brasilia
Brazil
Tel: (55) 61 3420 4015
Fax: (55) 61 3420 4017

To: Ruben Baker
From: Narelle Dundee
Date: November 15, 20
Pages: 1
Ref: Results of the board meetin
A. (A) 8:30
B. (B) 9:00
C. (C) 9:30
D. (D) 11:30

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