[简答题]Customer Relationship Management

[单项选择]
In today’s fast-moving market, it is a simple fact that products are constantly being replaced by something new. For companies large and small, the most important real(21)with measurable, long-term value is loyal, one-to-one customer relationships. However, despite their importance, they do not(22)On any company’s balance sheet. If a company lost 10% of its inventory to theft, it would react swiftly, but if the company loses 10% of its customers, this may not be (23)
In this age of product (24) in which the market fails to perceive any profound difference between products or companies, effective management of customer relationships is critical in achieving a competitive (25)
Delivering quality service and achieving high customer satisfaction have been closely (26) to profits, and consequently the (27) all companies are trying to make is to provide

[简答题]Tell me the relationship between the management and management theory.

[简答题]这个是提供一些接待的仅能,选 learning customer relationship

[填空题]customer support

[简答题]customer mobility

[填空题]customer service

[单项选择]Personnel Management Personnel management is regarded as a profession. Many observers believe that the most important and pressing problems of future industrial societies will not be solely concerned with production or technical questions, but will be people-oriented and will involve a knowledge of social and behavioral sciences and of the personnel function." (0) . The role of personnel management has, of course changed over time. Originally it was used by management to obtain and maintain an effective work force only and the emphasis was on production and economic rewards. (9). This is now only one part of the function. Later it was realized that if worker needs could be understood and met, for example, security, achievement, and job satisfaction, then the organization itself could better achieve its maximization of goals such as profits. Recently added to this has been the social (community) responsibility of the organization. (10). Personnel management is about people. Th