[单项选择]Caller: Hello. I’’m calling about the package tour to Singapore. Woman: ______
A. I’m afraid you have the wrong number.
B. I’m sorry, but I’ve got nothing to let.
C. Yes, speaking.
D. I’m afraid he is not available right now.

[单项选择]Caller: Hello. I’’m calling about the package tour to Singapore. Woman: ______
A. I’m afraid you have the wrong number.
B. I’m sorry, but I’ve got nothing to let.
C. Yes, speaking.
D. I’m afraid he is not available right now.

[单项选择]

W: Good morning, I am calling to inquire about your book shelves.
M: Yes , what would you like to know
W: Well, I’d like to check the size first.
M: The standard point is 3.2 meters wide, 1.8 meters tall and 30 centimeters deep.
W: Thanks. That is the dimensions I need.’ How about the colors
M: We have 4 colors, white, black, brown and grey.
W: I think brown is OK, what about the charge of the delivery
M: Well it depends on how far you are from our factory
W: We are about 5 miles from your factory.
M: I see. That is our free delivery area.

What decides whether the woman chooses（　）.
A. The discount.
B. The weight.
C. The size.
D. The distanc

[单项选择]What is the woman calling about
A. A lost piece of luggage
B. A ticket refund
C. A customer service complaint
D. A booking error

[简答题]

(1)有人喜欢自助旅游；
(2)有人喜欢跟团旅游；
(3)我的看法。

[单项选择]I was speaking to Ann on the phone about our tour plan ______suddenly we were cut off.
A. that
B. while
C. before
D. when

[填空题]

Blanca: Hello. I’m calling about the apartment you advertised.
Manager: Yes. What kind of apartment (56)
Blanca: I’m interested in a one-bedroom. Do you have any available
Manager: Yes. (57) . When do you need it
Blanca: Sometime around next week. May I come over tomorrow (58)
Manager: Sure. What time would you like to come
Blanca: How about 10 AM
Manager: Good. May (59) , please
Blanca: My name is Blanca.
Manager: Blanca. I’ll (60) .

56（）