[填空题]
·Read the text below about labor shortage.
·For
each question (31-40), write one word in CAPITAL LETTERS on your Answer
Sheet.
Wish little service productivity growth, the principal way of
expanding output has been to add more bodies. Politicians love to take credit{{U}}
(31) {{/U}}an 18. 2 million increase in jobs in this decade,{{U}}
(32) {{/U}}in the service businesses firms essentially have been
digging the Grand Canyon with millions of people equipped only with picks and
shovels-more production but achieved by the brute-force technique of adding
bodies, rather{{U}} (33) {{/U}}by improving efficiency.
The opportunities{{U}} (34) {{/U}}improve service productivity through
office automation, better management, etc. are tremendous, even{{U}}
(35) {{/U}}an increase in the skills of the rank and file. The
pressure to get that improvement will come from the customers, themselves facing
excruciating global competition.