[填空题]Even difficult people have some truth in what they say.

[填空题]Even difficult people have some truth in what they say.

[填空题]Difficult people refer to those who have some kind of psychological problem.

[填空题]What big difference have some American teachers noticed between Chinese and American students The big difference is in ______ between Chinese and American students.

[单项选择]He was（）to tell the truth even to his closest friend．
A. too much of a coward
B. too much the coward
C. a coward enough
D. enough of a coward

[填空题] How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38)

[单项选择]He was ______ to tell the truth even to his closest friend.
A. too much of a coward
B. too much the coward
C. a coward enough
D. enough of a coward

[填空题]Even if what you said is right, some other factors should also be taken into consideration.

[填空题]One way to deal with difficult people is to walk away from the situation.