[单项选择]What do a company’s good reputation and high profits depend 0n according to the conversation
A. The relationship the company establishes with its customers.
B. Legal responsibilities shared by the company and its customers.
C. Responding to the customers’ complaints.
D. Seeking the customers’ feedback actively.

[单项选择]What do a company’s good reputation and high profits depend 0n according to the conversation
A. The relationship the company establishes with its customers.
B. Legal responsibilities shared by the company and its customers.
C. Responding to the customers’ complaints.
D. Seeking the customers’ feedback actively.

[单项选择]What should good managers do to keep employees engaged
A. Offer them pay rise on a regular basis．
B. Give them feedback and encouragement．
C. Show concerned to their personal troubles．

[单项选择]

What do American high school students have to do if they want to go to college
A. They have to take national college entrance exams.
B. They need not do anything except for paying the tuition fee.
C. They have to make a phone call to the university president.
D. They have to find out the basic requirements and apply for entrance.

[单项选择]What did he do after Lindbergh finished high school [A] He took over the management of the farm. [B] He enrolled in the University of Wisconsin. [C] He found a job as a tractor driver.

[单项选择]

W: Good morning.
M: Good morning. What can I do for you
W: I’d like a ticket to Pittsburgh, please.
M: Round trip
W: No. One way.
M: Okay. That’ll be twenty-two dollars.
W: Twenty-two Last time ! took this bus it was only twenty.
M: I know. The rates went up this month.
W: Just like everything else.
M: Yeah.

Where does the dialogue take place（　）.
A. At the ticket office.
B. In Pittsburgh.
C. At the airport.

[填空题]If this company （） (have) such a good reputation, I would not have come here.

[单项选择]

M: Good afternoon, Madam. What can I do for you
W: I’ve got a bad cold. My head aches terribly.

Where does the conversation most probably take place （）
A. In an office.
B. In a shop.
C. In a restaurant.
D. In a hospital.

[填空题]If this company（）(have) such a good reputation, I would not have come here.

[单项选择]

M: Good morning! What can I do for you, Madam
W: Good morning ! I’m looking for a coat.
M: What color would you like
W: Could you show me some I’d like a middle sized red coat.
M: Sorry. We haven’t anything in your size.
W: Do you have a smaller size
M: I’m sorry. The small size coats have just been sold out. What about the blue one It looks nice and maybe fits you.
W: Well, may I try it on
M: Yes, please.
W: It seems nice on me. How much is it
M: 168 yuan.
W: OK. Here is 170 yuan. You keep the change please!
M: Thanks.

Which color coat does she finally buy（　）.
A. Red.
B. Blue.
C. Green.