[简答题]

Directions:
Your cousin Xiao Jiang has confided to you that he is bothered by the fact that his girl-friend Mingming spends too much on fashionable clothes. What is your advice to him
Do not sign your own name at the end of the letter. Use "Liu Shan" instead.
Do not write the address.

[简答题]

Directions:
Your cousin Xiao Jiang has confided to you that he is bothered by the fact that his girl-friend Mingming spends too much on fashionable clothes. What is your advice to him
Do not sign your own name at the end of the letter. Use "Liu Shan" instead.
Do not write the address.

[单项选择]—Where is your cousin
—He ______ Beijing. He has ______ there twice.
A. has gone to; gone
B. has gone to; been
C. has been to; gone

[多项选择]Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees’’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees’’ manner of answering phone calls what can be do

[简答题]· Your company has recently experienced a drop in sales, and your Managing Director has asked you to write a short proposal about improving the advertising of your company’s products or services. · Write your proposal for the Managing Director: · commenting on the effectiveness of the advertising you are currently using · recommending one or two changes to your advertising · explaining how these changes would affect sales.

[多项选择] Question 2
Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer:
expressing concerns with the customer% difficulties
emphasizing the company’s commitment to providing service to the customers
clarifying the company’s policy and why the request is not justifiable
Question 3
Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information:
what help has been provided by other companies
what have been the effective ways of providing

[简答题]Question 4
· Your organisation has undertaken a series of experiments in order to become more cost effective．
You have been asked to write a report summarising the results of these cost-reducing strategies．
· Write the report to the General Manager．including：
——a general introduction to this reform．
——One or two of the most effective strategies in this reform，
——One of the problems that surfaced during the course，
——what measures were taken to solve the above-mentioned problem．

[填空题]Your computer has been playing music for years, one CD at a time. Now hundreds of songs can be stored in your Pc if they’re in the MP3 format (格式).
What is it
MP3 compresses (压缩) music into small computer files. You access MP3 music in several ways: Tunes can be downloaded from websites that have converted (转变) vast music libraries into MP3. Or you can prerecord CDs into your PC and convert songs in minutes into MP3. Once MP3 music is on your PC’s hard drive, you can play it through your computer’s speakers,
"burn" it onto blank CDs or swap (交换) MP3 files with friends using e-mail.
how much is it
Software needed to play and convert MP3 music is often free. It comes reinstalled (预装) on most new computers or can be downloaded from many websites, including MP3. com. Some MP3 sites are free. Just type "MP3 sites" into any search engine. Compact portable MP3 players start at around $ 50 and can hold hundreds of songs. A blank CD on which you can record musi

[单项选择]Knowing that you are paid less than your peers has two effects on happiness. The well-known one is negative: a thinner pay packet harms self-esteem. The lesser-known one is called the "tunnel" effect: high incomes for peers are seen as improving your own chances of similar riches, especially if growth, inequality and mobility are high.
A paper co-authored by Felix FitzRoy of the University of St. Andrews and recently presented at the Royal Economic Society in Cambridge separates the two effects using data from household surveys in Germany. Previous work showed that the income of others can have a small, or even positive, overall effect on people’s satisfaction in individual firms in Denmark or in very dynamic economies in transition, such as eastern Europe. But Mr. FitzRoy’s team theorized that older workers, who largely know their lifetime incomes already, will enjoy a much smaller tunnel effect.
The data confirm this hypothesis. The negative effect on reported levels of hap
A. Their self-esteem is severely harmed.
B. Their spirits will be lowered.
C. They enjoy a bigger tunnel effect than People over 45.
D. They prefer a rise in their own incomes.

[简答题]Questions 4
·Your company has planned three staff development courses:
·Time management for all;
·Health and Safety procedures in the workplace;
·Better interpersonal communication skills
·You have been asked to write a report, explaining which one of these courses you think would be most useful for people who do the same kind of job as you.
·Write the report, saying which course you have chosen. Explain why you feel it would be the most useful and also explain why the others are not so suitable.
·Write 200- 250 words your Answer Sheet.

[多项选择]· This year, your company has used an advertising agency to promote your products or services. Your boss has asked you to write a report about the advertising campaign which the agency arranged.
· Write the report for your boss:
· outlining what the advertising campaign consisted of
· indicating what you feel the strengths and weaknesses of the campaign were
· explaining how successful you feel the advertising has been
· suggesting ideas for future advertising.

[简答题]· Your company has recently been taken over by another company, and your department has been restructured. This has resulted in a number of problems which you want to make the new owners aware of. · Write a letter to the Managing Director of the new owners: · outlining what the situation in your department was before the takeover · explaining what problems have arisen and why · suggesting how these problems could be resolved · warning what might happen if these problems are not resolved.

[多项选择]Question 2
· Your department has followed individual buying decisions for a long time.
· Write a report about it.
· Write 200-250 words on the separate answer paper provided.

[多项选择]Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer’’s difficulties emphasizing the company’’s commitment to providing service to the customers clarifying the company’’s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what

[简答题]Your company has found that ineffective time management is one of the major problem areas through- out the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss, and decide together: ·Why poor time management can become a major problem in companies ·What procedures could be adopted to ensure that time is managed effectively.