This is a story about how someone in a
very difficult situation keeps her positive attitude. An award should go
to the United Airlines gate agent in Denver for Being smart. She made her point
when confronted with passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long
line of inconvenienced travelers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said, "I HAVE to be on
this flight and it has to be FIRST CLASS."
The agent replied,
"I’m sorry sir. I’ll be happy to try to help you, but I’ve got to help these
folks first. And I’m sure we’ll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "Do you have any idea who I am "
Without
h
A. on a flight
B. at an airport
C. in a travel agency
D. in a booking office
更多"This is a story about how someone i"的相关试题:
[单项选择]
This is a story about how someone in a
very difficult situation keeps her positive attitude. An award should go
to the United Airlines gate agent in Denver for Being smart. She made her point
when confronted with passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long
line of inconvenienced travelers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said, "I HAVE to be on
this flight and it has to be FIRST CLASS."
The agent replied,
"I’m sorry sir. I’ll be happy to try to help you, but I’ve got to help these
folks first. And I’m sure we’ll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "Do you have any idea who I am "
Without
h
A. She was angry with him.
B. She was patient with him.
C. She was satisfied with him.
D. She was disgusted with him.
[单项选择]
This is a story about how someone in a very difficult situation keeps her positive attitude. An award should go to the United Airlines gate agent in Denver for Being smart. She made her point when confronted with passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I’m sorry sir. I’ll be happy to try to help you, but I’ve got to help these folks first. And I’m sure we’ll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am"
Without hesitating, the gate agent smiled and grabbed her public address microphone.
A. on a flight
B. at an airport
C. in a travel agency
D. in a booking office
[单项选择]The English have the reputation of being very different from all other nationalities. It is claimed that living on an island separated from the rest of Europe has much to do with it. Whatever the reasons, it may be fairly stated that the Englishman has developed some attitudes and habits distinguishing him from other nationalities.
Broadly speaking, the Englishman is a quiet, shy, and reserved person among people he knows well. Before strangers he often seems inhibited, even embarrassed. You have only to witness a railway compartment any morning or evening to see the truth. Serious-looking businessmen and women sit reading their newspapers or dozing (打盹) in a corner, and no one speaks. An English wit once suggested to overseas visitors, "On entering a railway compartment shake hands with all the passengers." Needless to say, he was not being serious, There is an unwritten but clearly understood code of behavior, which, if broken, makes the person immediately the object of suspic
A. they are geographically isolated from the European continent
B. they have nothing to do with the other Europeans
C. they like to keep quiet among their acquaintances
D. they tend to be reserved by nature
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