[单项选择]Most people don’t enjoy facing the difficult situations that sometimes occur with coworkers in the workplace. Such situations may arise from honest disagreements over design or engineering issues, personnel or benefits matters, management decisions or actions, or from any other situation where human impressions and objectives differ.
There could be double trouble for engineers who are more likely to feel at home with electrons (电子) and bytes (字节), and behave in highly predictable ways, than with coworkers, who often appear arbitrary and unpredictable. For those of us who have internalized the strict and measurable rules of the physical world, dealing with other people can be both disappointing and frustrating.
Yet how you manage situations of conflict with your coworkers could have a significant impact on your career, often even more than your engineering prowess or your design skills. Those who deal successfully with potential conflicts are far more likely to receive added r
A. can be more difficult for engineers
B. is the key to success in the workplace
C. leads to the development of effective relationships
D. prevents workers from working for the common conflict

[单项选择]Most people don’t enjoy facing the difficult situations that sometimes occur with coworkers in the workplace. Such situations may arise from honest disagreements over design or engineering issues, personnel or benefits matters, management decisions or actions, or from any other situation where human impressions and objectives differ.
There could be double trouble for engineers who are more likely to feel at home with electrons and bytes (信息组), and behave in highly predictable ways, than with coworkers, who often appear arbitrary and unpredictable. For those of us who have internalized the strict and measurable rules of the physical world, dealing with other people can be both disappointing and frustrating.
Yet how you manage situations of conflict with your coworkers could have a significant impact on your career, often even more than your engineering prowess or your design skills. Those who deal successfully with potential conflicts are far more likely to receive
A. Minefields are becoming common in the workplace.
B. Workplace conflict can arise from honest disagreements.
C. Workers today are less equipped to deal with workplace conflict.
D. Companies are finding new ways to deal with workplace conflict.

[单项选择] Most people don’’t enjoy facing the difficult situations that sometimes occur with co workers in the workplace. Such situations may arise from honest disagreements over design or engineering issues, personnel or benefits matters, management decisions or actions, or from any other situation where human impressions and objectives differ. There could be double the trouble for engineers who are more likely to feel at home with electrons and bytes, and behave in highly predictable ways, than with coworkers, who often appear arbitrary and capricious. For those of us who have internalized the strict and measurable rules of the physical world, dealing with other people can be both disappointing and frustrating. Yet how you manage situations of conflict with your co-workers could have a significant impact on your career, often even more than your engineering prowess or your design skills. Those who deal successfully with potential conflicts are far more likely to receive added respon
A. Minefields are becoming common in the workplace.
B. Workers today are less equipped to deal with workplace conflict.
C. Companies are finding new ways to deal with workplace conflict.
D. Workplace conflict can arise from honest disagreements.

[填空题] How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38)