[填空题]When a consumer finds that a item he bought is faulty 76.
or does not live to the manufacture’s claim for it, 77.
the first step is present the warranty(保单) to the shop assistant 78.
or others helpful records at the store of purchase. If this action 79.
does not work, there are various means that may used to gain 80.
satisfaction. A simple and commoner method is to complain 81.
directly to the store manager. Generally, 82.
the "high up" the consumer takes his complaint, 83.
the faster he can expect it to settled. In such a case, 84.
it is usually settled at the consumer’s favor, if he has a just claim. 85.

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[填空题]When a consumer finds that a item he bought is faulty 76. ______
or does not live to the manufacture’s claim for it, 77. ______
the first step is present the warranty(保单) to the shop assistant 78. ______
or others helpful records at the store of purchase. If this action 79. ______
does not work, there are various means that may used to gain 80. ______
satisfaction. A simple and commoner method is to complain 81. ______
directly to the store manager. Generally, 82. ______
the "high up" the consumer takes his complaint, 83. ______
the faster he can expect it to settled. In such a case, 84. ______
it is usually settled at the consumer’s favor, if he has a just claim. 85. ______

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