[填空题]Dear Manager,
I am writing to you to complain about the service in your hotel. I had a terrible stay in room 2532 of Orange Hotel from the 16th to the 19th in March 2009 when I came to Beijing on business.
Firstly, the air conditioner in my room could not operate properly. I asked your front house manager for help and she told me she would send someone to my room to check it immediately. No one came. As a result, I was very cold every time I was in the room.
Secondly, I found the bathroom was dirty and the hot water was always warm.
Thirdly, the noise at night was extremely loud and I found it difficult to sleep.
I hope you will give immediate attention to the service in your hotel.

Yours faithfully,
John Smith

Why does the man write the letter
To ______ about the service in the hotel.

[单项选择]

Dear Samantha,
I am writing in regards to Mimi Stone. I had the privilege of meeting her during my last visit to the Singapore Business Conference. I have heard recently that she left Global Tech about a month ago. This is a good thing because we are currently in search of someone like her for our new business prospects with your company. I know it may still be premature to conclude on the new business; however, we have met her, and she seems well versed in the operations part of our business. We are strongly considering her as a potential operations manager, but we need your feedback as  (144) .
I am doing a background  (145)  on her and want to know if she is worthwhile to hire. If you do know anything about her, your reference will be of great value. If you are not familiar with her, could you talk to Jack Ryan, her ex-boss for me ？ I think you will get a much better  (146)  from him since you’ve done bus
A. settlement
B. selection
C. connection
D. reference

[简答题]Dear Sirs, I am writing to confirm the loss of my credit card (信用卡). I telephoned your office earlier today. The details of my card are as follows. It is an Apex Silver card in the name of Paul Anderson. The credit card number is 5431 7602 2597 8413. I have had an Apex card since 1994. This card is valid (有效的) from August 2003 to August 2005. I lost the card yesterday at about 8:30 in the evening. The only case I used the card yesterday was to buy three dictionaries at the Dillons Bookstore in Oxford Street. By accident, I left the card at the shop. When I realized what I had done, I telephoned the shop, but the shop assistants there could not find the card. Could you please cancel my card immediately and make the necessary arrangements to issue a replacement card to me I can be contacted at the telephone number of 347-4587-9056. Thank you for your assistance. Yours faithfully,