[听力原文]
Final results from Sunday’s vote showed 76.3% of voters opposed the Decent Salary Initiative, which would have had the greatest impact on 23immigrants working in such jobs as agriculture, housekeeping and catering.
The vote came days after hundreds of fast-food workers walked off their jobs in many U.S. cities and in more than 30 countries in a protest for higher wages.
The average household income in Switzerland is about $6,800 a month, government statistics show. In the USA, where the minimum wage is $7.25 an hour, the average is roughly $4,300, Census Bureau figures indicate. A recent effort to raise the U.S. minimum to $10 an hour failed to gain congressional traction.
Switzerland, however, features s
A. The minimum wage is made for servants.
B. The minimum wage is made for bus drivers.
C. The minimum wage is made for street cleaners.
D. The minimum wage is made for unskilled workers.
[听力原文]
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer delight is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry that customers receiving good service will promote business. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centres and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the "phone rage"—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
Recommended ways of creating customer delight include: under-promising, over-delivering (saying that a repair will be car
A. Customer delight is the biggest concern in service industry.
B. Face-to-face service creates comfortable feelings among customers.
C. Companies that promise more will naturally attract more customers.
D. A company should promise less but do more in a competitive market.
[听力原文]
There is much discussion today about whether economic growth is desirable. At an earlier period, our desire for material wealth may have proved proper. Now, however, this desire for more than we need is causing serious problems. Even though we have good intentions, we may be producing too much, too fast.
Those who criticize economic growth argue that we must slow down. They believe that society is coming near to certain limits on growth. These include the fixed supply of natural resources, the possible bad effects of industry on the natural environment, and the continuing increase in the world’s population. As society reaches these limits, economic growth can no longer continue, and the quality of life will decrease.
People who want more economic growth, on the other hand, argue that even at the present growth rate there are still many poor people in the world. These proponents of economic growth believe that only more growth can create the ca
A. He describes the case as it is.
B. He is for economic growth.
C. He is against continued economic growth.
D. He is very much worried about the problems caused by continued economic growth.
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