[填空题]The Science of Interruptions
In 2000, Gloria Mark was hired as a professor at the University of California. She would arrive at her desk in the morning, full of energy and ready to tackle her to-do list. No sooner had she started one task than a colleague would e-mail her with an urgent request; when she went to work on that, the phone would ring. At the end of the day, Mark had accomplished a fraction of what she set out to do.
Lots of people complain that office multitasking drives them nuts. But Mark studies how high-tech devices affect our behavior, so she was able to do more than complain: She set out to measure how nuts we’ve all become. She watched cubicle (办公室隔间) dwellers as they surfed the chaos of modern office life and found each employee spent only ten-and-a-half minutes on any given project before being interrupted. Each short project was itself fragmented into three-minute tasks, like answering e-mail messages or working on a sheet.
Mark’s stud