[听力原文]11-15
Because there are often more highly qualified applicants than there are jobs, getting a good job is not easy. It’s hard to find a job if you don’t have experience, but you can’t get job experience without first finding a job!
To find a good job, you must first decide what you are qualified for and what you want to do. You must be realistic. For example, you may want to be a computer operator, but unless you have the appropriate training and experience, it is unlikely that you could get that kind of job in the United States or Canada. In addition, the less English you speak, the smaller the chance of getting a good job. So you may need to get not only job training and experience, but also additional language instruction. If you take a job where everyone speaks your native language, you can’t improve your English, and you may have fewer job opportunities in the future.
[听力原文]11-15
Because there are often more highly qualified applicants than there are jobs, getting a good job is not easy. It’s hard to find a job if you don’t have experience, but you can’t get job experience without first finding a job!
To find a good job, you must first decide what you are qualified for and what you want to do. You must be realistic. For example, you may want to be a computer operator, but unless you have the appropriate training and experience, it is unlikely that you could get that kind of job in the United States or Canada. In addition, the less English you speak, the smaller the chance of getting a good job. So you may need to get not only job training and experience, but also additional language instruction. If you take a job where everyone speaks your native language, you can’t improve your English, and you may have fewer job opportunities in the future.
Because there are often more highly qualified applicants than there are jobs, getting a good job is not easy. It’s hard to find a job if you don’t have experience, but you can’t get job experience without first finding a job!
To find a good job, you must first decide what you are qualified for and what you want to do. You must be realistic. For example, you may want to be a computer operator, but unless you have the appropriate training and experience, it is unlikely that you could get that kind of job in the United States or Canada. In addition, the less English you speak, the smaller the chance of getting a good job. So you may need to get not only job training and experience, but also additional language instruction. If you take a job where everyone speaks your native language, you can’t improve your English, and you may have fewer job opportunities in the future.
Why is it not easy to get a good job
Because there are often more（）
[听力原文]
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer delight is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry that customers receiving good service will promote business. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centres and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the "phone rage"—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
Recommended ways of creating customer delight include: under-promising, over-delivering (saying that a repair will be car
A. Satisfied customers catch more attention.
B. Well-treated customers promote business.
C. Complaining customers are hard to satisfy.
D. Unsatisfied customers receive better service.
[听力原文]16-20
Music is often divided into several categories. Some of the categories are: classical-music, traditional music, rock music, and jazz music.
The first kind of music is classical music, originated in Europe a few hundred years ago. Most of the original classical music was composed in Italy, Germany, Austria. Beethoven and Bach were two famous composers of classical music. It is usually played by a variety of string instruments and wind instruments.
The second type of music is traditional music. It is music that comes from a particular culture. Each culture has its own traditional music that is played by special instruments.
Another kind of music is rock music, It probably began in Europe about 30 or 40 years ago, Rock is generally a loud kind of music, played with a strong beat. Rock musicians often use electric instruments, such as electric guitars and electric pianos. But other instruments can also be used.
The fourth kind of mu
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