Odland remembers as it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can’t get the memory out of his mind, nor the woman’s kind reaction (反应). She was shocked, regained calmness and, in a kind voice, told young Odland, "It’s OK. It wasn’t your fault. " When she left the restaurant, she also left the future Fortune 500 CEO (总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Rather, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEOs to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watc
A. He was fired.
B. He was blamed.
C. The woman comforted him.
D. The woman left the restaurant at onc
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