[填空题]CONVERSATION 1(Questions 1-4)
John and Sue: the (1) wedding anniversary
The present Sue likes: a (2) ring
The present Sue guesses her husband will give her: the (3) earrings
The present Paul guesses John will give Sue: a mink (4)

[填空题]CONVERSATION 1(Questions 1-4)
John and Sue: the (1) wedding anniversary
The present Sue likes: a (2) ring
The present Sue guesses her husband will give her: the (3) earrings
The present Paul guesses John will give Sue: a mink (4)

[单项选择]According to the conversation．what does sue-cess with the customer services mean
A. Providing high-quality products for customers.
B. Providing good services for customers.
C. Doing everything you can to please and keep customers.
D. Establishing dialogues with the customers.

[单项选择]

Conversation 2
Questions 8 to 10 are bused on the conversation you’ve just heard.

Where does this conversation take place（）
A. At a department store.
B. In the man’s home.
C. In a kitchen.
D. In a book store.

[单项选择]

Conversation 1
Questions 6 to 7 are bused on the conversation you’ve just heard.

Why did the woman’s shoes look shabby（）
A. Because they were red.
B. Because they were worn out.
C. Because they were new.
D. Because they were out of style.

[单项选择]

Conversation 1
Questions 6 and 7 are based on the following conversation.
[听力原文]6-7
M: Can I have breakfast in my room
W: Certainly, sir. Breakfast is served in your room from 7 o’clock until 10. Here is the menu.
M: Thank you. I’d like to have the Continental Breakfast.
W: Yes, sir. And what time would you like it
M: About half past eight, I think.
W: 8:30. Very good, sir. And what kind of fruit juice would you like We have pineapple, orange, grapefruit...
M: I think I’d like the pineapple please.
W: Pineapple juice. And would you prefer tea or coffee
M: Coffee please.
W: Thank you very much. Good night.

What kind of juice does the man order（）
A. Apple juice.
B. Pineapple juice.
C. Orange juice.
D. Grapefruit juic

[单项选择]

Conversation 2
Questions 8 to 10 are based on the following conversation.
[听力原文]8-10
M: Are those motel lights up ahead Yes. And the "Vacancy" sign is lit. Thank heavens.
W: Hi, can I help you
M: Yes, I’d like a room for the night, please. The sign outside says you have empty rooms. M: I’m sure I don’t. How much is the room
W: It’s 50 dollars a night.
M: That’s fine.
W: I can give you Room 118. It’s right beside the coffee shop. I just need you to sign the register.
M: There you go. I’m awfully hungry. Is the coffee shop still open
W: Yeah, it’s open until nine o’clock. If you want anything after that, there are a couple of vending machines for soft drinks, chocolate bars--things like that.
M: Thank you. By the way, is there a television in the room
W: Yes, there is. We’ve got cable TV.
M: OK, that’s
A. A single room.
B. A double room.
C. A suite.
D. No room.