[填空题]Office Files

• A. Sales figures
• B. Customer contact information
• C. Complaints about faulty goods
• D. Product details
• E. Publicity expenditure
• F. Service agreements
• G. Shipping
• H. Human Resources

Ms Kay has to find some missing documentation for an export order.

[填空题]Office Files

• A. Sales figures
• B. Customer contact information
• C. Complaints about faulty goods
• D. Product details
• E. Publicity expenditure
• F. Service agreements
• G. Shipping
• H. Human Resources

Mr Brooks wants to check some costs for the advertising campaign he is planning.

[填空题]
Which of the following is the most important way of keeping in touch with your customers: telephone, email, fax, letters, website, or face-to-face meetings Despite the choice, there is only one correct answer. That anyone who thinks that only one type of customer contact is sufficient is missing the point. Different customers have different preferences, so all types of contact are equally important.
The smart manager is, therefore, always looking for ways to improve the different types of customer contact—and there are plenty of helpful solutions out there to choose from. (8) At the same time, email is rapidly catching up, while the volume of business letters is declining. So, you would think that a good place to begin your quest for better-managed customer contact is to look at what’s new in telephone and online technology.
It might, though, be better first to consider the factors that make for

[单项选择]

Next time a customer comes to your office, offer him a cup of coffee. And when you’ re doing your holiday shopping online, make sure you’ re holding a large glass of iced tea. The physical sensation (感觉) of warmth encourages emotional warmth, while a cold drink in hand prevents you from making unwise decisions--those are the practical lesson being drawn from recent research by psychologist John A. Bargh.
Psychologists have known that one person’ s perception (感知) of another’ s "warmth" is a powerful determiner in social relationships. Judging someone to be either "warm" or "cold" is a primary consideration, even beating evidence that a "cold" person may be more capable. Much of this is rooted in very early childhood experiences, Bargh argues, babies’ conceptual sense of the world around them is shaped by physical sensations, particularly warmth an
A. the visitors to his office
B. the psychology lessons he has
C. his physical feeling of coldness
D. the things he has bought online

[填空题]customer support

[填空题]

Jupiter Sports Group Customer Service
CUSTOMER	Jerome (9)
PRODUCT INTERESTED	(10) sports equipment
ADDRESS	(11) Dryden Avenue
CITY	(12)
ZIP	(13)
PHONE NUMBER	(14)
CONTACT NAME	(15)