Passage Four
You need a new vacuum cleaner. Several are on display--different prices, different features--but there are no clerks to be found. Finally a guy in a store vest slips past. You begin to ask questions, but he knows even less about vacuum cleaners than you do.
Robert Odom, shopping at the Southcenter Mall near Seattle, finds "it’s harder to get waited on now. Many stores have one person covering a tremendous area. You’ve got to go looking to find a clerk."
Retailing is big business in the United States. Every day, billions of transactions take place in the nation’s 1.4 million stores. Inventive technology speeds a staggering $2.5-trillion-a-year flow of purchases. But why do those bad encounters with salespeople continue to bother us so
When Yankelovich Partners asked 2,500 shoppers what was "most important to you regarding customer service," people ranked courtesy, knowledge ability
A. how we can get good customer service
B. why retailers should improve customer service
C. why there is poor customer service
D. what kind of customer service we need
Passage Four
You need a new vacuum cleaner. Several are on display--different prices, different features--but there are no clerks to be found. Finally a guy in a store vest slips past. You begin to ask questions, but he knows even less about vacuum cleaners than you do.
Robert Odom, shopping at the Southcenter Mall near Seattle, finds "it’s harder to get waited on now. Many stores have one person covering a tremendous area. You’ve got to go looking to find a clerk."
Retailing is big business in the United States. Every day, billions of transactions take place in the nation’s 1.4 million stores. Inventive technology speeds a staggering $2.5-trillion-a-year flow of purchases. But why do those bad encounters with salespeople continue to bother us so
When Yankelovich Partners asked 2,500 shoppers what was "most important to you regarding customer service," people ranked courtesy, knowledge ability
A. knowledge
B. politeness
C. friendliness
D. communication
| Internet shopping is a new way of
shopping. Nowadays, you can shop for just about anything from your armchair. All
you need is a computer which is linked to the Internet. Shopping on the Internet
is becoming increasingly popular. In the United States. people spent over US$2.5
billion on Internet shopping in 1998. This figure is expected to reach USS11
billion by the year 2004. People can shop for a variety of products on the Internet. Physical products include items such as books, CDs, clothes and foods. These types of products are the most common purchases through the Internet. You can also buy information products such as on-line news or magazine stories, or you can download computer software through the Internet. Services such as booking airline tickets, reserving hotels or renting cars are also available on the Internet. Yo A. the speed the goods are delivered at B. the reasonable price C. the quality of tile goods D. the convenience it brings to you 我来回答: 提交
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