[填空题]20 May, 2000
Dear Sirs:
Thank you for your letter of 20 May referring to your order No. 252. We are glad to hear that the consignment (交货) was delivered promptly (迅速地).
We regret, however, that case No. 46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched(发送) to you at once. The relevant documents will be mailed to you as soon as they are ready.
Please keep case No. 46 and its contents until called for by our agents who have been in- formed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Seller
What happened to the case No. 46
It didn’t contain ______.

[填空题]20 May, 2000
Dear Sirs:
Thank you for your letter of 20 May referring to your order No. 252. We are glad to hear that the consignment (交货) was delivered promptly (迅速地).
We regret, however, that case No. 46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched(发送) to you at once. The relevant documents will be mailed to you as soon as they are ready.
Please keep case No. 46 and its contents until called for by our agents who have been in- formed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Seller
What mistake did they make during delivery
They made a mistake in putting ______.

[填空题]

Dear Sirs:
Thank you for your letter of 20 January 2004. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us.
We accept what you say, but we arc of the opinion that the quality of the other makes does not measure up to that of our products.
Although we are keen to do business with you, we regret that we cannot accept your counter offer or even meet you halfway.
The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval. We look forward to hearing from you.
Yours faithfully,
Tony Smith Chief Seller

Why are the Flame cigarette lighters difficult to sell？
Because of （）.

[填空题]November 15, 2007
Dear Sirs:
Thank you for your letter of 2 November. We are delighted to hear that you are pleased with the refurbishment (刷新) of your hotel. As you know in our line of work, we depend on good re- ports about our projects to win further business. Our clients always shop around and look for references before committing themselves. With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry. Would you agree to our suggesting that future clients should call you It would also be most helpful if we could occasionally bring a client to look at your hotel. We would, of course, stay overnight at least. I’ll call you next week to hear your reaction. Thanks again for you kind words.
Yours faithfully
Smith
Manager
What happened to the client’s hotel
The hotel ______.

[简答题]

Dear Sirs,
Thank you for, your telex of the 25th. We regret to say that as the price of your video set is about 7% higher than your competitors, the end users are not interested. If you reduce the price by 10%, transaction may be concluded. As the market is dull, we suggest that you make an offer again at our suggested price.
Our best regards!

[填空题]
What did they order