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February 5, 2005
Dear Professor Lee,
Thank you for sending us your reservation request. We appreciate your interest in our quality hotel accommodation.
Early reservations for two large convention groups have left us with no free rooms from 7 to 15 March. However, we will be happy to arrange an accommodation for you at the Golden Hotel, a fine hotel, which is directly across the street from us. May we reserve two single rooms for you at that hotel from 7 to 10 March For fast service, please use our FAX number: 86-10-52221618. Our machine will take your message at 24-hour service.
Enclosed is a copy of our newest brochure showing some modified roles in reservation. We are sure that it would help you make your best choice in future. By staying at our hotel you will continue to obtain top quality accommodation and the most convenient commercial service.
We are looking forward to your visit to Beijing.
Yours faithfully,
S

[填空题]July 20, 2007
Dear Miss White,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. We are sending you a copy of our latest catalogues under, separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich(鸵鸟) , not included in the sample, are of the same high quality. Mrs. Angela Wane, our European sales manager, will be in the UK next month and will be pleased to call in you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating (有鉴赏力) buyer. We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrates in our cata

[简答题]Thank you all. Thank you. Thank you so much. Thank you. And it is, as always, such a personal pleasure for me to join this remarkable gathering. And I look out at this audience and there are just too many people here who deserve recognition to name all of you, so let me just express my deep appreciation to all the representatives of foreign governments as well as the leaders and advocates who are here with us and who will be sharing the stage. And of course, I do want to thank someone very special, namely my husband, for organizing this event – (applause) – and instilling it with his very special spirit of activism, innovation, and commitment that is contagious.

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Dear Sirs:
Thank you for your letter of 20 January 2004. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us.
We accept what you say, but we arc of the opinion that the quality of the other makes does not measure up to that of our products.
Although we are keen to do business with you, we regret that we cannot accept your counter offer or even meet you halfway.
The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval. We look forward to hearing from you.
Yours faithfully,
Tony Smith Chief Seller

Why are the Flame cigarette lighters difficult to sell？
Because of （）.

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