[填空题]Before you can use the Internet, you must choose a way to
move data between the Internet and your PC. This link may be a
high-speed data communication circuit, a local area network
(LAN), a telephone line or a radio channel. Most likely, you will
use a Modem attaching to your telephone line to talk to the 1. ______
Internet. Naturally, the quality of your Internet connection and
service, as many other things in life, is dictated by the amount of 2. ______
money that you are willing to cost. 3. ______
Although all these services can well satisfy the needs of the
users for information exchange, but a definite requirement is 4. ______
needed for the users. Not only should the users know how the 5. ______
resources locate, but also he should know some operating 6. ______
commands concerned to ease t

[填空题]Before you can use the Internet, you must choose a way to
move data between the Internet and your PC. This link may be a
high-speed data communication circuit, a local area network
(LAN), a telephone line or a radio channel. Most likely, you will
use a Modem attaching to your telephone line to talk to the 1. ______
Internet. Naturally, the quality of your Internet connection and
service, as many other things in life, is dictated by the amount of 2. ______
money that you are willing to cost. 3. ______
Although all these services can well satisfy the needs of the
users for information exchange, but a definite requirement is 4. ______
needed for the users. Not only should the users know how the 5. ______
resources locate, but also he should know some operating 6. ______
commands concerned to ease t

[单项选择]Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition．It’s one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can’t afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible．
If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that’s the case．do your best to offer a moderate，appealing alternative．
Ask your customers to rate your service on a regular basis．This can be done
A. can provide better customer service．
B. are able to offer Iower prices．
C. have higher business status．

[单项选择] BUSINESS TELECARD INTERNATIONAL
You can use your Business Telecard International at any card phone in the UK. Here is some information about making international phone calls.
You can now phone almost any country in the world, although in some cases you can only call major cities. When you cannot make direct dialling calls, you can ask the international operator to help you. This is more expensive and takes more time, but it may be helpful if you want to speak to a particular person and no one else; in this case you should ask for a “person-to-person” call. Even more expensive is a reverse charge call where the person who receives the call pays.
If the international line is busy, you can reserve a call; explain the number you want and the operator will call you back when the line is free.
You can save money by calling outside office hours, e.g. early in the morning, late at night, and on Sundays. Remember that the time may be different in th
A. 12a.m.
B. 6 p.m.
C. 11 p.m.