更多"Department Store A mainstay of ret"的相关试题:
[单项选择]
Department Store
A mainstay of retailing in the United States is the department store, a large-scale retailing instituting that has a very broad and deep product assortment(分类), tires not to compete on the basis of price, and provides a wide array or customer services.
Traditional department stores offer a greater variety of merchandise and services than does any other type of retail store. They feature both"soft goods" —such as apparel, sheets, towels, and bedding (寝具)—and "hard goods" —including furniture, appliances, and consumer electronics. Department stores also attract— and satisfy—consumers by offering many customer services. The combination of destinctive, appealing merchandise and numerous customer services is designed to allow the stores to maintain the manufacturers’suggested retail prices. That is, department stores strive to charge" full" or "nondiscounted" (不打折扣的) prices.
Department stores face mounting problems
A. all kinds of services
B. all kinds of merchandise
C. household electrical appliances
D. only clothes and bedding
[单项选择]
Department Store
A mainstay of retailing in the United States is the department store, a large-scale retailing instituting that has a very broad and deep product assortment (分类), tires not to compete on the basis of price, and provides a wide array or customer services.
Traditional department stores offer a greater variety of merchandise and services than does any other type of retail store. They feature both "soft goods"—such as apparel, sheets, towels, and bedding (寝具)—and "hard goods" including furniture, appliances, and consumer electronics. Department stores also attract—and satisfy consumers by offering many customer services. The combination of distinctive, appealing merchandise and numerous customer services is designed to allow the stores to maintain the manufacturers’ suggested retail prices. That is, department stores strive to charge" full" or "nondiscounted" (不打折扣的) prices.
Department stores face mounting pr
A. all kinds of services
B. all kinds of merchandise
C. household electrical appliances
D. only clothes and bedding
[单项选择]What time does the department store close
A. At six.
B. At nine.
C. At sever.
[简答题]Sales in a department store have been decreasing for several months. As an assistant to the Customer Service Director, you are sent to find out what was going on.
Write a memo of no fewer than 80 words to the Personnel Director and the Training Manager:
· reminding them of the problem;
· explaining your findings--staff not interested in helping customers and unhappy in their jobs ;
· suggesting that you meet to talk about possible solutions.
You should write the memo on the Answer Sheet.
[单项选择]What was then the attitude of the department store in this legal case
A. They refused to apologize for having followed her through the town.
B. They regretted having wrongly accused her of stealing.
C. They still suspected that she was a thief.
D. They agreed to pay her $3000 damages.
[单项选择]Department Store Magic
For most of the 20th century Smithson’s was one of Britain’s most successful department stores, but by the mid-1990s, it had become dull. Still profitable, thanks largely to a series of successful advertising campaigns, but decidedly boring. The famous were careful not to be seen there, and its sales staff didn’t seem to have changed since the store opened in 1908. Worst of all, its customers were buying fewer and fewer of its own brand products, the major part of its business, and showing a preference for more fashionable brands.
But now all the has changed, thanks to Rowena Baker, who became Smithson’s first woman Chief Executive three years ago. Since then, while most major retailers in Britain have been losing money, Smithson’s profits have been rising steadily. When Baker started, a lot of improvements had just been make to the building, without having any effect on sales, and she took the bold decision to invite one of Europe’s most
A. the corporate image can be improved through staff uniforms.
B. the previous rules were not fair to customers.
C. customers should be able to identify with the staff serving them.
D. employees should share in company profits.
