[填空题]Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with (34) you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35) . Go back to the shop (36) you bought the goods, taking with you any receipt you may have. Ask to see the owner in a large store. In a small (37) the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38