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[单项选择]Motivate your employees like Jack Welch
I just returned from speaking to hospitality executives in Oslo and Amsterdam as part of my work as a communications coach. While preparing for the presentations, I asked the organizers about the biggest challenge facing hospitality managers in their countries. The answer was exactly what I hear from their U. S. counterparts: motivating employees to offer exceptional customer service. The challenge is universal across countries and industries. Fortunately, so is the solution.
Motivation starts with employee engagement, and engagement begins with effective communication skills. In my presentation to hotel and travel executives, I quoted Jack Welch, former CEO of General Electric (GE) and current Business Week columnist, who once said: ’ No company, large or small, can succeed over the long run without energized employees who believe in the mission and understand how to achieve it. ’ Three key points
A. European employees are not hospitable to clients
B. there is no easy way to solve the problem concerned
C. American employees are exceptional in offering customer service
D. hospitality managers in America and Europe are faced with the same problem
[单项选择]--Jack just came to Beijing yesterday evening. Have you met him
--______.
[A] Not at all [B] Not yet [C] No problem
[单项选择]What do some supermarkets do to motivate employees
A. Offer them chances of promotion.
B. Improve their working conditions.
C. Encourage them to compete with each other.
D. Give them responsibilities as part of a team.
[单项选择]Jack Welch said that the winning move
A. has nothing to do with the experts.
B. requires the devotion and commitment of all the staff.
C. arouse debate in public.
[简答题]Your friend Jack has lent you a book. Write him a note to express your thanks and explain how helpful the book is.
Marks will be awarded for content, organization, grammar and appropriateness.
[单项选择]Why did Jack Welch remark that small companies have advantages
A. Because they gain a lot of profits
B. Because they are able to compete with others
C. Because they offer a variety of choices and perform well in a difficult situation
[单项选择]Jack Welch didn’t suggest a small company to expand its business because
A. he thought it was not worthwhile.
B. it would arouse confusion, nerve and worry.
C. it would go bankrupt.
[多项选择]● Your company has just received new company brochures,
● Write a note to the marketing Manager:
● telling her the brochures have arrived;
● saying which department they are in;
● asking her to collect her copies immediately.
● Write about 30-50 words on your Answer Sheet.
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