[单项选择]A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）
A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.

[单项选择]A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）
A. Damp towel
B. Compressed air
C. Alcohol wipe
D. Computer vacuum

[单项选择]Only with a new human resource measure introduced will Mr．Forbes be able to regain the control of the company．
A. 随着新的用工制度的出现，福布斯先生才具备控制这家公司的能力。
B. 只有引进新的人力资源管理办法，福布斯先生才能重新控制这家公司。
C. 福布斯先生重新把握了对公司的控制权，仅仅是因为实施了新的人力资源管理措施。
D. 福布斯先生能重返这家公司，得益于用工制度的改革。

[单项选择]What is the position of the head of human resource management in an American firm
A. He is one of the most important executives in the firm.
B. His post is likely to disappear when new technologies are introduced.
C. He is directly under the chief financial executive.
D. He has no say in making important decisions in the firm.

[多项选择] You are the network administrator for Active Directory. Another system administrator installs Software Update Services (SUS) on a production Windows Server 2003 computer. You are assigned to manage the SUS computer. You need to ensure that you can recover SUS if the server fails. You need to back up all components that are required to restore SUS to its current configuration. Because of limited space, you must not back up unnecessary data. What action or actions should you perform? Select all that apply.（）
A. Back up the SUS folder that contains synchronized content.
B. Back up the folder in which the SYSAdmin site was created.
C. Back up the System State data fro the Windows Server 2003 computer.
D. Back up the IIS metabase

[单项选择]Which of the following cables can be used to directly connect a laptop to a PC for ICS?（）
A. IEEE 1394 cable
B. CAT5 crossover cable
C. CAT5e patch cable
D. Parallel cable

[单项选择](Prior to) our (conference), the (executive) director had requested that everyone (was) well prepared.
A. Prior to
B. conference
C. executive
D. was

[单项选择]A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）
A. Run a full scan on the local disk.
B. Remove infected files.
C. Update antivirus signatures.
D. Quarantine infected files

[单项选择]When servicing a laptop, which of the following components usually requires the keyboard to beremoved before the component can be replaced?（）
A. Processor
B. Hard drive
C. Battery
D. Optical drive

[单项选择] Certkiller has an Active Directory forest with six domains. The company has 5 sites. The company requires a new distributed application that uses a custom application directory partition named ResData for data replication.  The application is installed on one member server in five sites.  You need to configure the five member servers to receive the ResData application directory partition for data replication. What should you do（）
A. Run the Dcpromo utility on the five member servers.
B. Run the Regsvr32 command on the five member servers
C. Run the Webadmin command on the five member servers
D. Run the RacAgent utility on the five member servers

[单项选择]A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user

[单项选择]A technician temporarily needs an additional network connection in their office to test a newworkstation. Which of the following is the BEST solution to add a temporary network connection?（）
A. Install a small network switch
B. Use port mirroring on the switch
C. Split the pairs of the existing jack
D. Install a CSU/DSU

[单项选择]A technician has installed Windows Vista Ultimate and is setting up the Media Center. When the technician goes to watch TV, Media Center displays an error of no TV tuner installed. The TV tuner is installed with the correct drivers. Which of the following is the solution to the problem?（）
A. TV tuner codec was not installed.
B. Not enough RAM to support the TV tuner.
C. Motherboard is faulty.
D. Video card drivers are not installed.

[单项选择] A technician needs to troubleshoot connectivity between two devices located on the same network. Which of the following BEST describes the type of protocol being used?（）
A. IGP
B. EIGRP
C. EGP
D. BGP

[单项选择]A technician is reporting wireless transmission speeds of 300Mbps. Which of the following wireless standards is being used?（）
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

[单项选择]A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?（）
A. Control Panel> Accessibility Options> General
B. Control Panel> Regional and Language Options> Regional Options
C. Control Panel> Regional and Language Options> Regional Options> Customize
D. Control Panel> Regional and Language Options> Languages> Details

[单项选择]A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）
A. IIS log
B. Application log
C. System log
D. Security log

[单项选择]A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
A. Record the solution in the appropriate logs for future use.
B. Ask the user who reported the issue what past documentation they have.
C. Ask the user who reported the issue to explain the symptoms in detail.
D. Record what steps should be taken to resolve the issue.