[单项选择]Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.

[单项选择]Which of the following best describes the nature of Thomas Hardy's later works
A. Sentimentalism.
B. Tragic sense.
C. Surrealism.
D. Comic sense.

[单项选择]Which of the following describes the BEST use of historical records from previous projects ？（）
A. Estimating，life cycle costing and project plannin
B. Risk management，estimating and creating lessons learne
C. Project management planning，estimating and creating a status repor
D. Estimating，risk management and project plannin

[单项选择]Which of the following describes the I. O. C. 's attitude towards the environmentalists' protests
A. Trying to commit themselves.
B. Showing indifference and contempt.
C. Arguing for practical difficulties.
D. Negotiating for gradual changes.

[单项选择]Which of the following best describes the passage as a whole
A. An outline for future research.
B. An analysis of a dispute between two theorists.
C. A discussion of research findings in an ongoing inquiry.
D. An expanded definition of commonly misunderstood terms.

[单项选择]Which of the following best describes the relationship of the second paragraph to the first
A. (A) The second paragraph limits the applicability of the theoretical method described in the first paragraph.
B. (B) The second paragraph provides further elaboration on why an assertion made at the end of the first paragraph proves true in most cases.
C. (C) The second paragraph provides additional information in support of a hypothesis stated in the first paragraph.
D. (D) The second paragraph provides an example of a case in which the assumption described in the first paragraph is warranted.
E. (E) The second paragraph describes a phenomenon that has the same cause as the phenomenon described in the first paragraph.

[单项选择]Which of the following best describes the organization of the passage
A. (A) A common viewpoint is presented, its insufficiency is pointed out and a solution is suggested but qualified.
B. (B) A thesis is presented, and a scientific study is cited in support, then criticized.
C. (C) A question is articulated, two possible solutions are offered, then one is decided upon.
D. (D) A scientific study is explained, its results questioned, and a new thesis is formed.
E. (E) A thesis is articulated, then a scientific study is explained which leads to a new thesis.