[不定项选择题]资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim. Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights. What will help make the complaint more effective? Choose the answer that is INCORRECT.
A.Demonstrate the problem specifically.
B.Do it politely but firmly.
C.Do it in person.
D.Make general statements first.

[不定项选择题]资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim. Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights. According to the passage， what is the advantage of complaining directly to the store manager? A.The problem will be settled faster.
A.The problem will usually be settled in the customer s favor.
B.The problem will no longer exist immediately.
C.Both A&
D.

[不定项选择题]资料A市甲股份有限公司（以下简称甲公司）成立于2006年3月，从事化工产品生产，是增值税的一般纳税人。2010年5月，甲公司召开董事会会议，拟审议通过下列事项：更换公司总经理和财务负责人，更换由职工代表担任的公司董事，修改公司章程的部分条款。2011年8月，甲公司经证券监督管理机构核准，开始向社会发行股票募集资金；同年12月，甲公司股票在证券交易所上市交易。2012年10月，甲公司董事刘某参加董事会会议期间，获悉本公司将收购乙上市公司的股份，可能对甲公司股价产生较大影响，于是立即电话通知朋友赵某买进甲公司股票。2013年1月，甲公司因排放污染物超标，被A市环保部门处以5万元罚款；甲公司对处罚决定不服，向人民法院提起行政诉讼。2013年5月，甲公司向小规模纳税人丙公司销售一批化工产品，开具的普通发票上注明的销售价款为58.5万元。 甲公司就销售给丙公司化工产品所取得的收入计算增值税时，销项税额为：
A.1.5万元
B.1.76万元
C.8.5万元
D.9.95万元