Passage Five When a teacher or lecturer recommends a student to read a book, it is usually for a particular purpose. In many eases, the teacher doesn’ t suggest that the whole book should be read. In fact, he may just refer to a few pages which have a direct bearing on the matter being discussed. Unfortunately, when many students pick up a book to read they tend to have no particular purpose in mind other than simply to "read the book". Often they open the book and start reading, page by page, line by line, word by word; in other words, slowly and in great detail. The result is that students frequently don’ t have an overall view of what they are reading; also, they tend to forget fairly soon what they’ ye been reading. Students can make their reading much more effective by adopting a strategy (策略) aimed at helping them to understand and to remember what they read. Firstly, they should decide precisely why they’ re reading the book: perhap
A. the importance of reading
B. the effective ways of reading
C. the difficulties in reading
D. the incorrect habits of reading
Passage Three
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is
A. a shop assistant
B. a store manager
C. the manufacturer
D. a public organization
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