[单项选择]You are the project manager of a large software development project．There is a conflict between two module leads on where the changes have to be made．You intervene and tell them the importance of getting the project on time and ask them to find a solution which is acceptable to both of them．Which conflict resolution technique are you using here ？（）
A. Confronting
B. Compromising
C. Smoothing
D. Forcing

[单项选择]You are the project manager of a large software development project. There is a conflict between two module leads on where the changes have to be made. You intervene and tell them the importance of getting the project on time and ask them to find a solution which is acceptable to both of them. Which conflict resolution technique are you using here ？（）
A. Confronting
B. Compromising
C. Smoothing
D. Forcing

[单项选择]Being the project manager in a software project which is currently initiated，you want to assess high level risks．What should you do ？（）
A. Develop a preliminary scope statement and document initially identified risks in this document
B. Identify and analyze risk events using qualitative and quantitative techniques
C. Develop contingency plans and fallback plans in case the original plan proves Wrong
D. Discuss the risks documented in your risk register with the project key stakeholders

[单项选择]You are the project manager for software development project. The feasibility study can start any time and takes 1 week and requirement gathering takes 2 weeks which can start only after feasibility study. The design and test plan development can start in parallel after the requirements gathering. Test plan preparation takes 8 weeks followed by a review by the customer and the time estimated for review is 1 week. After the review, Test data preparation takes 6 weeks. Design takes 6 weeks and it is followed by development and unit testing, for one module it takes 2 weeks and for the other module it takes 2 weeks. There are no dependencies between modules and they can be developed simultaneously. After test data preparation and development and unit testing of both the modules, there is 2 weeks system testing. What is duration of the critical path ？（）
A. 14 weeks
B. 15 weeks
C. 20 weeks
D. 19 weeks

[单项选择]In your software development project you have to wait for 5 days after ordering a new software and then only you can start integration testing. The 5 days in this case is an example of （）.
A. lead
B. lag
C. delay
D. float

[填空题]If you are a manager, you should handle the customers’ complaints in a______ (friend) way.

[单项选择]As a project manager，you advocate active participation of your team members-this is because you believe in （）．
A. theory Y(McGregor model)
B. theory X(McGregor model)
C. Maslow's hierarchy of needs
D. referent power

[单项选择]As a project manager, you are aware that estimating schedule activity costs involves developing an approximation of the costs of the resources needed to complete each schedule activity. In approximating costs, the estimator considers the possible causes of variation of the cost estimates, including risks. Cost estimating includes identifying and considering various costing alternatives. For example, in most application areas, additional work during a design phase is widely held to have the potential for reducing the cost of the execution and product operations. The cost estimating process considers whether the expected savings can offset the cost of additional design work. Cost estimates are generally expressed in units of currency to facilitate comparisons both within and across projects. Cost estimates can also benefit from refinement during the course of the project to reflect on the additional detail available. For your project, which is in the initial phases, your team suggested a
A. -75% to+125%
B. -50% to+100%
C. -25% to+50%
D. None of the above

[单项选择]The software development project is not going well. There are over 30 stakeholders, and no one can agree on the project objectives. One stakeholder believes the project can achieve a 30 percent improvement while another believes a 50 percent improvement is possible. The project manager thinks a 10 percent improvement is more realistic. What is the BEST course of action ？（）
A. Move forward with the project and look for more information later to settle the issue.
B. Average the numbers and use that as an objective.
C. Perform a feasibility analysis.
D. Ask the sponsor to make the final decision.

[单项选择]As a project manager，you try to use empathic listening skills to help understand another person's frame of reference, In following this approach，you should （）.
A. mimic the content of the message
B. probe．then evaluate the content
C. evaluate the content，then advise
D. rephrase the content and reflect the feeling

[单项选择]Not only the manager but you ______ required to help him serve the customer early next week.
A. are
B. is
C. be
D. will

[简答题]　A 　　BUSINESS MANAGER 　　You will be responsible for our global business within specific countries and will have a good understanding of international distribution， possibly based on previous experience， plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language， be willing to travel extensively， and preferably have a degree. 　　B 　　DEPARTMENT STORE BUYER 　　Based at our head office in London， you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in womens fashion and will hold a degree in design with a business studies component. 　　C 　　LEGAL SERVICES ADMINISTRATOR 　　As head of the legal office， your work will include managing the office IT network， typing reports， diary maintenance and supervision of another staff member. You will need good organizational skills in order to kee